Funmilayo Oladapo

Experience

• 

  Zenith Bank Plc

  Nov 2007 - Oct 2008

  Information Technology Help Desk Analyst
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  GS MICROFINANCE BANK

  Nov 2008 - Jun 2011

  Technical Analyst

  • Assembled, configured, and troubleshot computer systems as well as the provision of Tier 3 helpdesk support. • Prepared and maintained Technical documentation and conducted end-user training on new technologies. • Carried out-migration and troubleshooting of databases and applications. • Tested and deployed third party applications on client machines.

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  AB Microfinance Bank Nigeria Limited

  Mar 2012 - now

  Loan Business Analyst/ Customer support Specialist

  Strategic Business Analyst (Business Data Analysis)Enhanced product selection through strategic analysis of business data. Proficient in advanced analytics tools like Excel for data-driven decision-making.Digital Banking Expert (Mobile Banking Onboarding)Successfully onboarded clients onto the mobile banking platform, increasing digital adoption. Pioneered the digitization of the loan process, reducing processing times.Digital Transformation Leader (Digital Transformation)Collaborated on implementing loan process digitization, transitioning from manual to tech-driven processes. Implemented innovative solutions like e-signatures.Product Promotion Drove an increase in new loan applications through direct promotional campaigns. Proficient in communicating the bank's value propositions effectively.Client Advisory (Loan Advisory)Elevated customer satisfaction by providing expert advice on loans and business growth. Conducted thorough risk analysis for tailored financial decisions.Credit Analysis Expert (Credit Analysis)Increased credit committee approval rates through meticulous loan analysis. Presented comprehensive proposals aligned with the bank's credit procedures. Loan Repayment Strategist (Loan Monitoring)Reduced default rates through robust loan monitoring and recovery strategies. Enhanced client relationships with personalized repayment plans. Training and Development (Team Training)Streamlined onboarding processes and focused on continuous learning while ensuring adherence to the bank's policies.Risk Mitigation (Risk Analysis)Achieved a reduction in high-risk loans through comprehensive risk analysis. Implemented effective risk mitigation strategies. Loan Lifecycle Management (Loan Disbursement and Monitoring)Optimized the loan lifecycle, reducing late repayments. Enhanced overall loan portfolio performance through post-loan disbursement monitoring. Show less

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  Garden Academy

  Dec 2021 - now

  Business Analyst