Enida (Terpo) Baycheva

Enida (Terpo) Baycheva

Logistics Specialist, International Transportation

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location of Enida (Terpo) BaychevaBulgaria

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  • Timeline

  • About me

    Business Transformation Project manager at Ingram Micro

  • Education

    • New Bulgarian University

      2004 - 2008
      Bachelor's degree Political Sciences
  • Experience

    • Elve 2001

      Dec 2006 - Jul 2007
      Logistics Specialist, International Transportation
    • Sofita Translation Agency

      Jan 2008 - Apr 2009
      Translator/Office Coordinator
    • TELUS

      Apr 2009 - Apr 2011
      • Subject Matter Expert

        Jan 2010 - Apr 2011
      • Sales Associate

        Apr 2009 - Jan 2010
    • TELUS

      Jul 2011 - Apr 2014
      Assistant Supervisor

      • Leading a team of 40 agents• Coaching, training and developing team members• Facilitating top-down and bottom-up communication between higher management• Making the monthly work schedules• Creating action plans for high volume situations to meet monthly SLA and KPIs• Preparing performance metrics reports • Performing evaluations to staff• Performing monthly reviews for team members• Constant communication with the client

    • Ingram Micro

      Apr 2014 - Sept 2022

      * Directed business process improvements for Cisco Renewal Competency Center (RCC team).* Established sustainable collaboration frameworks with vendors and internal teams.* Implemented reporting metrics and dashboards to track performance and optimize decision-making.* Championed initiatives to transition and integrate new processes across multiple countries.

      • Supervisor

        Nov 2017 - Sept 2022
      • Team Lead

        Apr 2014 - Nov 2017
    • Ingram Micro Bulgaria

      Sept 2022 - now
      Project Manager

      * Spearheaded business process transformation projects, including financial tool automation and implementation.* Managed full project and transitions’ lifecycle from initiation to closure, ensuring on-time and within-budget delivery.* Conducted risk assessments and developed mitigation plans to address stakeholder concerns.* Designed future-state process maps and implemented operational improvements, enhancing efficiency.* Led change management efforts, effectively communicating with resistant stakeholders and fostering buy-in. Show less

  • Licenses & Certifications

    • Cisco Express Security for Account Manager (ESAM)

      Pearson VUE
      Feb 2018
    • Foundations of management

      Ingram Micro Bulgaria
    • Giving and receiving feedback

      Ingram Micro Bulgaria
    • Global Shared Services Leadership Training

      Ingram Micro Bulgaria
    • 7 Habits of Highly Effective People

      Ingram Micro Bulgaria
    • Hire Great

      Ingram Micro Bulgaria
    • Train the Trainer

      Ingram Micro Bulgaria
    • Lean Six Sigma White Belt Certification

      PwC
      Nov 2022
    • UiPath Academy RPA Citizen Developer Foundation Training

      UiPath
      Jan 2024
      View certificate certificate
    • Project Management

      PwC Bulgaria
      May 2017