Experience

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  Lebanese american university

  Mar 2010 - Jun 2010

  Student employment

  - Schedule meetings- Assisting the dean of students- Organizing events

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  Bankmed

  Aug 2010 - Sept 2010

  Intern

  Training in Operations Support, Teller & CSR positions.

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  Blom bank

  May 2012 - Jun 2015

  Customer service representative

  Opening of all types of banking accountsTargeting potential clients and offering them products to satisfy their needsIssuing outgoing transfersPromote the use of recently implemented technologies at the bank and assisting the clients with themOffering investment portfolios to potential or existing clients at the branchClearing checksATM cash counts Assisting clients in any information or help they may needRetail (Debit cards, credit cards, personal loans, car loans, housing loans,bank assurances, bond funds, insurance policies etc...)Investment securitiesTax paymentsTeller (May 2012 - May 2013)Cash deposits & withdrawalsATM cash counts and daily maintenanceChecks for collectionTax paymentsGetting new term depositsIssuing banker checks Show less

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  Amazon

  Mar 2016 - now

  - Monitoring and analyzing revenues for EMEA jurisdictions. Liaising with Tax Business Partners to provide timely registration of Amazon related companies in EMEA- Performing VAT compliance and VAT returns from different Amazon Companies to EMEA jurisdictions on a monthly or quarterly basis depending on the local VAT rules. Focusing mainly on Middle East countries but also some European countries are within my scope- Driving improvement in different areas, mainly automation of the VAT return process an revenue monitoring Show less Met and overchieved main KPIs on the amazon.fr - French search optimization marketplace for the year 2020, including how often do advertisers accept my team's search ad optimizations, how much unique participation do we have from our advertisers on different search ad products (Sponsored Products, Sponsored Brands/SB Video, Sponsored Display), quality of optimizations sent and so forth. Improved stakeholder cooperation with my team, mainly the local French sales team, where we were able to improve the time and quality of our optimization delivery. Created various reporting mechanisms, to provide a simple summary of trends related to how often our advertisers accept our optimization recommendations.Continuous one on ones with my team of direct reports in Bratislava (French and German) and the French team in Bangalore, India in order to discuss their development & career, process pain points, action items to drive improvements within the team and the AST department in general and so on. Show less - Manage the daily operations of the VAT team which supports EU VAT refunds for sellers and includes 11 VAT associates- Process improvement related to generating refunds to Amazon sellers- 1 to 1 with VAT associates to ask for their needs and contribute to their career development- Cooperating with the VAT advisor to provide knowledge updates to the team in a timely manner- Daily huddles and weekly meetings with the team to discuss issues, policies and ways of improving the daily work- Weekly calls with different stakeholders (finance & program manager) from Luxembourg and Cork in order to determine areas of improvement and to agree on next steps for implementation Show less SME for VCM UK associates from September 2016:- Provide associates with solutions to different vendor cases, mainly more demanding ones- Knowledge sharing- Create new SOPs or contribute to enhancing existing SOPs for different processes in the VCM department- Leading trainings for new hires and certain skillsAs an associate:- Use and implement different tools to help vendors and solve all their issues- Provide support to vendors through phone and email- Own vendor issues and resolve them quickly and accurately - Ensure long-term satisfaction commitment and trust- Educating vendors to be more familiar with amazon platforms and tools Show less

  • Senior VAT Analyst

    Apr 2022 - now

  • Manager II, Ads Account Management

    Dec 2021 - Mar 2022

  • Team Manager, Ads Account Management, Amazon Ads

    Oct 2019 - Nov 2021

  • Selling Partner Support Vendor Core & FinOps Team Supervisor

    Aug 2019 - Oct 2019

  • Selling Partner Support VAT Team Supervisor

    Feb 2019 - Jul 2019

  • Vendor Support Associate Advisor

    Mar 2017 - Feb 2019

  • Vendor Contact Management Associate

    Mar 2016 - Mar 2017