Eric Johnson

Experience

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  CallWave

  May 2002 - Aug 2006

  Product Manager

  • Worked on dozens of initiatives (e.g. virtual telephone numbers, peer to peer VoIP calling, cell phone rewards program, etc.)• Pitched idea to CEO for “CallWave for your Cell Phone”, which allowed VM screening over cell phone. Maxim Magazine featured it in 2006 as a hot new feature.

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  E*TRADE Financial

  Oct 2006 - May 2013

  Director, Product Management (Mobile Platforms)

  • Pitched idea and led team responsible for first native mobile brokerage app with streaming quotes, CNBC, etc (i.e. E*TRADE Mobile) which still has one of the highest ratings in the Apple App Store• Introduced concept of agile development process to speed delivery of key features• Built out “Product Experience Group” in Product Management, which later evolved into the firm’s UX department (to standardize wireframes and product requirements)• Led a variety of strategic initiatives, including E*TRADE 360 (widget-based dashboard)• Received Chairman’s Award in 2009 for contributions to the firm Show less

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  Merrill Edge

  May 2013 - Dec 2015

  Director, Online and Mobile at Merrill Edge

  • Led team responsible for firm’s first robo-advisor (i.e. Guided Investing)• Managed team of ~6 product managers who were responsible for account opening, fraud controls, and redesigning/enhancing all of Merrill Edge’s mobile platforms• Part of core team responsible for transforming Merrill Edge to a 4-star rated offering

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  Prudential Financial

  Dec 2015 - Dec 2016

  Director, Product Management (Strategic Platforms)

  • Led team responsible for firm’s first digital hybrid advice solution, including support for insurance/annuities/managed investment accounts (i.e. Prudential Link)• Managed team of 5 product managers who were responsible for Prudential.com and PGIM.com (unauthenticated marketing sites, with tools and calculators)

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  Morgan Stanley

  Jan 2017 - Dec 2022

  Executive Director, Digital Platforms

  • Led team responsible for firm’s first self-directed brokerage offering, from strategy to execution, initially focused on stock plan participants and then retail • Managed team of ~20 product managers who were responsible for account opening, research, trading, self-service, and eDelivery & documents for all client types• Led the teams responsible for digital integration of E*TRADE and Morgan Stanley, including supporting changes for back-office consolidation, and move to a single digital platform• In 2022 was asked to oversee E*TRADE’s digital advice and retirement account offering Show less

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  JPMorgan Chase & Co.

  Dec 2022 - now

  Managing Director, Online Investing