Irafasha Jules

Experience

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  MAICO LTD

  Feb 2016 - Feb 2018

  Executive IT/NETWORK engineer

  • Configuration of CISCO Switches, Routers and Server• Troubleshoot Servers, Software and PC’s• Providing Technical support• CCTV (Local and IP) install and configuration• Study, Design and implement Projects

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  Gatex Innovations chips programming

  Feb 2018 - Feb 2019

  Field Engineer

   Team leader on implementation of projects (ON&OFF Field) Provide solutions on GPS tracking system Inspecting and installing equipment and new technologies Directing crews or workers on site Conducting research, and reporting on project status Resolve malfunctions or other crises when they arise Manage field activities and implement engineering designs

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  BPR Atlas Mara

  Feb 2019 - Oct 2022

  1.Define, propose, develop & manage the monitoring and automations processes for the defined portfolio of applications.2.Responsible for improvement and maintenance of applications includes design, build & test new upgrades/releases.3. Investigate applications logs to uncover errors patterns and troubleshoot4.Work with third party vendors to troubleshoot and fix issues5.Deploy applications code changes, data repairs, SQL code changes provided by either vendor or internal developers.6.Responsible for troubleshooting, maintaining and configuring applications environment consisting of Development , User Acceptance Testing(UAT) and Production Show less

  • Application Administrator & Analyst

    Feb 2020 - Oct 2022

  • Helpdesk support Officer

    Feb 2019 - Feb 2020
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  National Bank of Rwanda (NBR)

  Oct 2022 - now

  IT Support Specialist

   Diagnosing and solving hardware/software issues. Manage applications in charge of tracking and storing documents Prioritize and schedule problems and escalate problems (when required) to the appropriate staff Handling of incoming help requests from end users via both telephone and manage engine service Desk and work on them in a courteous manner Installing and configuring computer systems and peripherals Record, track and document the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken, through to the final resolution Technical specification new IT equipment’s to be purchased technical support to the Branches Requisition and quality assurance of supplied IT equipment and distribution Ensure continuous IT assist inventory and preventive maintenance Training of End users on the use of IT services Perform any other duties as may be directed by manager Show less