Emma Clayton-Lloyd

Experience

• 

  West Berkshire Council

  Nov 2010 - May 2011

  Office Administrator

  I worked at West Berkshire Council as an admin assistant within the care sector on a 6 month apprenticeship. During my time here I also achieved an NVQ Level 2 in Business and Administration. I enjoyed meeting the needs of the work place and the challenges that I faced everyday.

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  Grey Matter Learning

  Jan 2012 - Sept 2017

  Support Team Leader

  TGM Group (which now includes CareCertificate.co.uk) was formed in 2006 to support the social care sector to achieve the Skills for Care Common Induction Standards by using online assessments. Since then, many more assessments have been written to support a wide range of national standards and the assessments are used by our customers in many different ways to support workforce development initiatives.In this employment my role consisted of Customer Support and Administration. Over time, added supervisory responsibilities came into my personal development; providing mentoring and supervision of one apprentice (taken on to fulfil my previous engaged duties). The new role, I then took up, included oversight of a support team with the aim of ensuring our customers were fully supported and providing feedback-communications to my small but important new team function.As a nominated and temporary Personal Assistant, (PA), (on top of my normal duties), I learnt about time management and my organisation abilities grew in capability, such skill sets being expected and part of the daily agenda. In this role, it included putting together meeting arrangements for the CEO and respond to any immediate executive emails. The role demanded flexibility and as the Customer Support and Administrator, I found that I could easily, deal with customer support enquires as well as identifying sales requests. By management of the customer support email inbox, I was able to handle the daily waterfall of emails and delegate across the team and colleagues. Show less

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  DRC

  Sept 2017 - Jun 2020

  Sales & Customer Support Administrator

  DRC, a communications company with Vodafone Total Communications Partner accreditation, is a telecoms solutions provider offering voice and data, mobiles, fixed lines, hosted telephony systems and other business essentials. Originally employed as a Customer Support Administrator whose main duties included answering the calls to customers, prospects and Vodafone. The role has enabled me to grow in experience where customer support queries, identifying sales opportunities and responding to customers in a timely manner has been the key performance driver. As the Sales & Customer Support - since December 2019: Directly acts to support the Sales Director to achieve our monthly, quarterly and yearly revenue targets set out by Vodafone. Key activities including arranging face-to-face meetings with clients, building analysis portfolios to show recent account usage and arrange regular tariff reviews to ensure clients are on the best available tariff. Standing in for the Sales Director when out of office delegation of authority. The main point of contact for customer support, being reactive and proactive to deal with customer queries and at times on “boarding” queries from prospective new clients.The role also deals with internal stakeholders on a daily basis e.g. commercial teams and partner managers within Vodafone Business. Rising to fast action challenges gained on the job with fast moving expectant deadlines as a primary function of this role is aiming to support DRC clients to the highest standards, by utilising the time of the Client, the Sales Director and our Network appropriately. Show less

• 

  Vodafone

  Jul 2020 - Sept 2022

  As my role as MoJ Desk Team Leader, I provide desk-based sales activities to support the Major Business, National Government Justice portfolio. Managing the cycle from RFS through to proposal generation, negotiation and close. Working with relevant supply chains to secure quotes & timelines for delivery & completion of work. At all times, ensuring that work is delivered to a high quality, using specialist skills & knowledge of the sales discipline for the Ministry of Justice & Police Forces. As my role as MoJ Sales Support, I provide desk-based sales activities to support the Major Business, National Government Justice portfolio. Managing the cycle from RFS through to proposal generation, negotiation and close. Working with relevant supply chains to secure quotes & timelines for delivery & completion of work. At all times, ensuring that work is delivered to a high quality, using specialist skills & knowledge of the sales discipline for the Ministry of Justice & Police Forces.

  • MoJ Desk Team Leader at Vodafone UK

    Mar 2022 - Sept 2022

  • MoJ Sales Support Coordinator

    Jul 2020 - Mar 2022
• 

  Justice Digital

  Oct 2022 - now

  Senior Operations Manager - LAN Services

  As a Senior Operations Manager at Justice Digital, I am involved in the strategic planning, implementation, and continuous optimisation of LAN and Wi-Fi services to ensure seamless connectivity and performance across our organisation. My role spans overseeing supplier contracts and relationships, managing service transitions, optimising live services, driving procurement strategies, and maintaining financial oversight with a focus on risk, incident and change management. I am also dedicated to driving continuous improvement initiatives that elevate service delivery for our end users.With over 5 years of experience in network infrastructure management, I combine a strong technical foundation with a deep understanding of industry best practices. I’m committed to leveraging innovative technologies, methodologies, and data-driven insights to enhance network efficiency, bolster security, and ensure scalability for future growth.At Justice Digital, our mission is to deliver best LAN and Wi-Fi solutions that empower our clients to stay connected in today’s rapidly evolving digital landscape. I am excited to be part of a talented team of professionals in providing high-performance, cost-effective network solutions that drive business success and ensure the highest levels of end user satisfaction. Show less