Karen Cruz

Experience

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  Stefanini It Solutions

  Apr 2010 - Jan 2012

  Information Security Analyst

  Responsible for managing technical tickets in the Data Processing Center, ensuring the swift and effective resolution of incidents while maintaining the integrity and security of systems.Continuous monitoring and access control of the secure room, implementing security protocols to protect critical assets.Monitoring process quality, ensuring compliance with established standards and promoting continuous improvement in operations.Development, planning, and execution of specialized training on critical systems, empowering teams to operate and support systems correctly. Show less

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  Central IT

  Feb 2012 - Apr 2012

  Process Analyst

  Responsible for mapping, analyzing, and optimizing processes in public organizations, aiming for continuous improvement and increased operational efficiency. Involved in identifying opportunities for improvement, implementing innovative solutions, and ensuring compliance with standards and regulations. Worked with cross-functional teams to integrate processes and ensure effective communication. Utilized BPMN methodology, as well as ITIL, COBIT, and ISO 20000, to structure approved improvements.

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  Modulo Security Solutions

  May 2012 - Apr 2013

  Project Consultant

  Responsible for implementing governance, risk management, and compliance solutions for public clients across various regions of Brazil, ensuring compliance with local and international regulations. The focus was on strengthening data protection and mitigating vulnerabilities, aligning solutions with each client’s needs.Continuous review and improvement of organizational processes, proposing mitigation, acceptance, or remediation measures for emerging risks, aiming to ensure the sustainability and security of operations.Development, dissemination, and training on Information Security Policies (ISP), ensuring awareness and engagement of all stakeholders regarding best practices in security and data protection. Show less

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  Allen Informática

  May 2013 - Aug 2016

  Project Manager

  Responsible for project management for private clients, public companies, and banks, applying best practices from PMBOK and agile methodologies (Scrum, Kanban) to ensure the efficient delivery of results within the pre-established requirements. Leadership and strategic structuring of portfolios, programs, and projects, ensuring the management of key constraints throughout the project lifecycle: time, scope, resources, costs, risks, and quality.Effective communication with stakeholders, with the ability to anticipate challenges and propose solutions, always aligned with business objectives. Show less

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  Arvvo Tecnologia

  Jan 2017 - now

  Commercial Manager

  Responsible for the complete process diagnosis, using BPMN methodology to identify operational gaps and propose innovative solutions, aiming for efficiency gains for the business and transparency.Strategic collaboration with cross-functional teams in serving private clients, public companies, and banks.Responsible for identifying business opportunities, managing constraints, and developing growth strategies.Collaboration in contract and project management using agile methodologies (Scrum and Kanban) to track tasks, provide information, and solve problems quickly, ensuring effective communication between employees, clients, and partners.Risk assessment and recommendations for mitigation measures based on comprehensive analysis.Preparation of executive reports and presentations, using SharePoint, PowerPoint, and Excel to structure dashboards and reports.Conducting workshops for team training, aimed at corporate development and implementing best practices, as well as solutions for operational and strategic challenges.Responsible for communicating and ensuring the continuous update of relevant laws, regulations, and policies for the business, ensuring regulatory compliance. Show less