Colette Ono-Ko

Colette Ono-Ko

Student Administrative Assistant - La Jolla del Sol & Coast Apartments

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  • Timeline

  • About me

    Senior Project Manager at UCSF

  • Education

    • UC Berkeley Extension

      2009 - 2012
      Post-Baccalaureate Certificate in Writing
    • South San Francisco High School

      1999 - 2003
      High School
    • University of San Francisco

      2014 - 2017
      Master’s Degree School of Education, Organization and Leadership

      "Leadership is the essential resource for creating and sustaining organizations, communities, and societies. The primary goal of the O&L MA program is to bring before students a continuum of new knowledge and understanding that reflects current theories, research and innovative practices.Higher education leadership prepares aspiring administrators, leaders, and scholars of higher education to work in college and university settings. This emphasis exposes students to the challenges… Show more "Leadership is the essential resource for creating and sustaining organizations, communities, and societies. The primary goal of the O&L MA program is to bring before students a continuum of new knowledge and understanding that reflects current theories, research and innovative practices.Higher education leadership prepares aspiring administrators, leaders, and scholars of higher education to work in college and university settings. This emphasis exposes students to the challenges facing higher education in light of rapidly changing social, political, and demographic contexts. Common themes throughout each class are:--issues of access and equity in post-secondary institutions and the experiences and problems facing under-represented groups--complexities involved in transforming organizations and programs to achieve equitable outcomes for all students."https://www.usfca.edu/education/programs/masters-credential-programs/organization-leadership Show less

    • University of California, San Diego

      2003 - 2007
      Bachelor’s Degree American Politics Provost’s Honors (Spring 07, Winter 07, Winter 04)
  • Experience

    • University of California, San Diego

      Jun 2006 - Sept 2007
      Student Administrative Assistant - La Jolla del Sol & Coast Apartments

      --Trained two student administrative assistants to fill my position--Corresponded with residents regarding property updates and legal issues--Created and maintained monthly rental reports and resident databases--Answered telephones and emails from current and potential residents

    • UCSF

      Feb 2008 - now

      The Housing Operations Manager (HOM) provides department-wide leadership to ensure high organizational efficiencies and excellent customer service. The HOM identifies and resolves problems and develops and implements critical operational protocols needed for the department to conduct its revenue generating business. All systems and protocols must be compliant with current University policy and laws governing the business of housing services.The HOM in consultation with UCSF Human Resources and Payroll serves as the department expert and leads the employee hiring, new employee orientations, set-ups, and trainings, and implements separations on behalf of the department. Researches and collaborates with colleagues to resolve issues. The Housing Operations Manager provides leadership to department employees to ensure compliance with required trainings and certifications.The Housing Operations Manager also provides support to the Director through work on special projects including data collection and analysis and completes compliance mandates like the UC Ready Continuity Plan and Emergency Action Plans. Other responsibilities include managing the Director’s calendar, crafting communications, coordinating meetings and presentations with high level clients, and collecting and analyzing data used to inform departmental level decisions.The HOM develops and implements the security protocols for Tenant’s and the department’s facility assets through managing the access and key tracking systems. Duties include developing and documenting policies, accurate tracking systems and key inventory, and serving as liaison to the lock shop and key system vendors. Show less --Manages assignment of 923 apartments at the Parnassus and Mission Bay Campuses--Contributes to the development of departmental goals with the Director and Assistant Director--Edits and maintains departmental website using ExpressionEngine--Writes and edits departmental policy and procedural guides--Creates and edits marketing material--Develops, implements and evaluates complex assignment policies and processes--Supervises two customer service areas and directly supervises 4-5 full-time employees (hires, trains, coaches, evaluates) Show less

      • Senior Project Manager

        Jul 2018 - now
      • Housing Services Operations Manager

        Oct 2014 - Jul 2018
      • Housing Services - Tenant Services Manager

        Jan 2012 - Oct 2014
      • Housing Services - Assignments Analyst Supervisor

        Jun 2009 - Jan 2012
      • Housing Services - Mission Bay Housing Front Desk Supervisor

        Feb 2008 - Jul 2009
  • Licenses & Certifications

    • Living Green Award Silver Certified Green Event Planner

      UCSF
      Jun 2017
    • UCSF CERT Basic Training

      Sept 2016
      View certificate certificate
    • LEAN Fundamentals Certificate

      LEAN
      Jan 2018
    • UCSF Diversity and Inclusion Staff Certificate

      Aug 2016
      View certificate certificate
    • Campus Life Services Leadership Development Program

      Aug 2012
      View certificate certificate
    • UCSF Supervisor Competency Certificate

      May 2008
    • Artificial Intelligence for Project Managers

      LinkedIn
      Aug 2023
      View certificate certificate
    • Deputy Marriage Commissioner

      County of San Mateo
      Sept 2012
    • Agile: It's Not Just for Software

      LinkedIn
      Apr 2024
      View certificate certificate
    • Agile at Work: Reporting with Agile Charts and Boards

      LinkedIn
      Aug 2023
      View certificate certificate
  • Honors & Awards

    • Awarded to Colette Ono-Ko
      UCSF Staff Assembly Scholarship UCSF Staff Assembly Oct 2016 https://staffassembly.ucsf.edu/scholarship
    • Awarded to Colette Ono-Ko
      Staff Member of the Quarter UCSF Housing Services Apr 2012
    • Awarded to Colette Ono-Ko
      C.A.R.E. Expert Award - 2012 Nominated by fellow colleagues in UCSF Campus Life Services for being Collaborative, Accountable, Responsive and Efficient