Colette Ono-Ko

Experience

• 

  University of California, San Diego

  Jun 2006 - Sept 2007

  Student Administrative Assistant - La Jolla del Sol & Coast Apartments

  --Trained two student administrative assistants to fill my position--Corresponded with residents regarding property updates and legal issues--Created and maintained monthly rental reports and resident databases--Answered telephones and emails from current and potential residents

• 

  UCSF

  Feb 2008 - now

  The Housing Operations Manager (HOM) provides department-wide leadership to ensure high organizational efficiencies and excellent customer service. The HOM identifies and resolves problems and develops and implements critical operational protocols needed for the department to conduct its revenue generating business. All systems and protocols must be compliant with current University policy and laws governing the business of housing services.The HOM in consultation with UCSF Human Resources and Payroll serves as the department expert and leads the employee hiring, new employee orientations, set-ups, and trainings, and implements separations on behalf of the department. Researches and collaborates with colleagues to resolve issues. The Housing Operations Manager provides leadership to department employees to ensure compliance with required trainings and certifications.The Housing Operations Manager also provides support to the Director through work on special projects including data collection and analysis and completes compliance mandates like the UC Ready Continuity Plan and Emergency Action Plans. Other responsibilities include managing the Director’s calendar, crafting communications, coordinating meetings and presentations with high level clients, and collecting and analyzing data used to inform departmental level decisions.The HOM develops and implements the security protocols for Tenant’s and the department’s facility assets through managing the access and key tracking systems. Duties include developing and documenting policies, accurate tracking systems and key inventory, and serving as liaison to the lock shop and key system vendors. Show less --Manages assignment of 923 apartments at the Parnassus and Mission Bay Campuses--Contributes to the development of departmental goals with the Director and Assistant Director--Edits and maintains departmental website using ExpressionEngine--Writes and edits departmental policy and procedural guides--Creates and edits marketing material--Develops, implements and evaluates complex assignment policies and processes--Supervises two customer service areas and directly supervises 4-5 full-time employees (hires, trains, coaches, evaluates) Show less

  • Senior Project Manager

    Jul 2018 - now

  • Housing Services Operations Manager

    Oct 2014 - Jul 2018

  • Housing Services - Tenant Services Manager

    Jan 2012 - Oct 2014

  • Housing Services - Assignments Analyst Supervisor

    Jun 2009 - Jan 2012

  • Housing Services - Mission Bay Housing Front Desk Supervisor

    Feb 2008 - Jul 2009