Flavia Rianie

Experience

• 

  ANZ

  Mar 2010 - Jan 2011

  Project Officer

  - Handle end to end projects related to application systems used by bank (from user requirement until Business Requirement Document (BRD) preparation)- Test system before it’s release to user (UAT – User Acceptance Test)- Train and guide users on how system works- Assist users when they’re facing error on system. Finding the root cause and provide temporary solution in case of system error until getting permanent solution from vendor or system support- Provide raw data using Oracle SQL to user for them to utilize as information or static data Lihat lebih sedikit

• 

  DBS Bank

  Jan 2011 - now

  - Develop and maintain complex database and management information system with effective datamart design, structure and process- Manage data from multiple data sources to create integrated database that can be used for decision making- Maintain documentation and data dictionary related with datamart structure- Use data to design and build complex report- Generate consolidated MIS report- Organize data for efficient reporting and retrieval- Establish data sanity checking process and monitor on routine basis- Secure database by developing policies, procedures, and control- Calculate incentive for Relationship Manager, Direct Sales Representative, and Specialist- Understand and review internal processes, including reporting, to ensure improvement solution is delivered and automated environment is built Lihat lebih sedikit

  • Service Improvement Specialist in Customer Experience

    Mar 2018 - now

  • Business Performance Analyst

    Jan 2011 - Mar 2018