Shane Finneran

Experience

• 

  Channel Mechanics

  Sept 2014 - Dec 2021

  Manger of the Customer Business and Customer Success function in Channel Mechanics, a hyper growth SaaS company. Acquired by Allbound. My responsibilities included:• Team Leadership: Managed a team of CSMs and Account Managers. • Churn Mitigation Strategies: Developing and implementing robust churn mitigation strategies that significantly reduced churn rates, involving data-driven insights and proactive customer support.• Upselling Strategies: Introduced a Commission model for our Account Managers and held responsibility over the Renewals of all Customer Business. From $1m to $5m ARR.• Driving transformative success as employee #6, from hyper-growth start-up to successfully being Acquired.• Created the Customer Success function and Methodology. Hiring and coaching a team of highly skilled CSMs. Show less In this 'Player-Coach' role, I was given the opportunity of owning the Customer Success function in Channel Mechanics.Oversaw a portfolio of Channel Mechanics' key accounts, guiding them through seamless onboarding and subsequent growth phases.Working with Sales Partners on Upselling and Renewing our largest contracts.Created and designed 100+ Global Channel Partner Incentive Programs with our largest companies.Developed and implemented the onboarding process for new customers, actively involved in strategicplanning, and crafted innovative Channel automation solutions.As a creative person, I was also responsible for redesigning the whole UI (looks and feel) of the product - working with our product team to modernized the platform into a brand new look. Something that was different to my day-today but gave me a great sense of satisfaction. Show less As a technical expert in the Channel Mechanics platform and the Channel ecosystem as a whole, I presented deep dive demonstrations on use cases and how to leverage the CM platform.Built on Azure, I worked with the Product team on designing cloud based incentive solutions for our customers partners.While I was in this role - I came up with creative ways to demo our programs with custom sandboxesand this sent the company into hyper growth.We seen Revenue grow by 200% with this new approach. Show less

  • Head of Customer Success

    Oct 2020 - Dec 2021

  • Team Lead, Sr. Customer Success Manager

    Jun 2016 - Oct 2020

  • Sales Engineer

    Jul 2015 - Jun 2016

  • Intern

    Sept 2014 - Jul 2015
• 

  LinkedIn

  Dec 2021 - now

  Brought in to launch a brand new product created by LinkedIn - LinkedIn Sales Insights (LSI).I was the 2nd Senior LSI Consultant for EMEA, LATAM & APAC. I also managed some of our largest Global Clients out of NAMER. I've worked with 100+ companies on creating scalable GTM Strategies using LinkedIn's first party Data. I've built and executed robust GTM growth plans for some of the most sophisticated Revenue / Sales Operations Teams on the planet.My role also involved creating and leading the onboarding process for our Scale and Strategic Customers.All while assisting my sales partners in cultivating growth opportunities, renewing Pilots and managing churn effectively within our extensive client base.As part of the Global Services team, I expanded my role to cover our larger implementations for LinkedIn Sales Navigator.I collaborated closely with the Product team to ensure that the voice of the customer was effectively integrated into the product roadmap. I also engaged in cross-functional efforts to establish and enhance best-in-class post-sales support. Show less

  • Sr. Sales Program Manager, GTM Vendor Solutions (SaaS Sales)

    Oct 2024 - now

  • Sr. Product Consultant, LinkedIn Sales Solutions

    Dec 2021 - Oct 2024
• 

  Gradguide

  Oct 2022 - Sept 2023

  Mentor