Natalie Davies

Experience

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  Thomas Cook

  Jun 2006 - Sept 2009

  Travel Agent

  My Role as an agent was to source holidays that catered to the individual clients needs. After completing the Kuoni Longhaul Diploma where I was lucky enough to attend the final in South Africa. I specialised in Long Haul tailor made holidays and was passionate about round the world trips where I was able to work out a route based on a specific airline and factor in the clients needs to source the ideal holiday

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  Hilton Hotels & Resorts

  Sept 2009 - Aug 2019

  My Responsibilities as a Sales Executive include:- Receive and convert incoming enquiries- Find opportunities to increase revenue and conversion.- Arrange and carry out Hotel show rounds for all events- Build and Maintain relationships with our suppliers.- Build a loyal client base and maintain a good relationship with these clients.- Complete all administration needs- Participate in team events and strategy days. My Responsibilities as a Junior Sales Executive include:- Receive and convert incoming enquiries- Find opportunities to increase revenue and conversion.- Arrange and carry out Hotel show rounds for all events- Build and Maintain relationships with our suppliers.- Build a loyal client base and maintain a good relationship with these clients.- Complete all administration needs- Participate in team events and strategy days. My responsibilities include…- Understanding revenue and structure.- Training and Development of a team.- Seeking opportunities to up sell where possible.- Building relationships with guests.- understanding the Hilton Honors Loyalty Program.- Maintaing Health and Safety across the department.- Handling Telephone Enquiries.- Seeking to resolve all guest concerns and queries in a timely manner. My responsibilities include…- Department Trainer- Completing and executing a monthly rota.- Building a strong relationship with guests.- Completing all account queries in a timely manner.- Maintaining Duty Manager shifts.

  • Conference & Events Executive

    Jul 2015 - Aug 2019

  • Junior Sales Executive

    Aug 2014 - Jul 2015

  • Front Office Manager

    Mar 2014 - Aug 2014

  • Senior Shift Leader

    Sept 2009 - Mar 2014
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  The Goodwood Group

  Aug 2019 - Dec 2020

  Reservations Executive

  My role within the reservations team includes the day to day workings of a busy fast moving department.This varied role takes on the following forms:* reservations checks for bookings made the day prior.*arrivals check to allow the front desk to have an up to date list of guests arriving, making sure the bookings are correct and the guests needs and requests have been fulfilled.*completing golf societies to include contracting, invoicing and confirming golf and catering aspects are confirmed with the relevant departments*taking group reservation requests, contracting and prepping the booking up to the arrival date.*looking after the main event allocations to ensure a smooth running event.This role has allowed me to move away from a corporate sector into a more independent company and learn the business from the heart out which is the guests. Show less

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  Hilton Garden Inn

  Jan 2021 - Sept 2022

  Hotel Revenue Manager

  Main Duties and ResponsibilitiesDaily review and implementation of room accommodation and rate inventory controls in GRO, OnQ PMS and OnQ RMS.Ensure group inventory and cut-off dates are managed according to demand.Implement all blackout dates in OnQ and review monthly to determine if adjustments are needed.Work with reservations and reception to ensure that sell-out strategies are in place.Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.Daily review of Delphi/GRO: Daily Transaction, Booking Review, Lost Business, and Booking Status reports. Address concerns and action plans with General Manager.Coordinate and implement updates for rates and Transient Protected in GRODevelop annual transient pricing.Review and implement incentive programs in Front Office and Reservations, with particular focus on need periods.Review end of month rooms statistics reports including Monthly Revenue Management Reports, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies.Analyse past and present trends and make recommendations for future strategies.Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends.Review Demand calendars, event calendars and local event calendars to keep abreast of all demand generators.Maintain historical data on events and performance on any promotions during these demand-generating events. Show less

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  Valor Hospitality Partners

  Oct 2022 - Jun 2023

  Cluster Sales & Marketing Manager

  Sales and Marketing Manager for both Crowne Plaza Chester and Doubletree by Hilton Chester.Looking after all Meetings and Events needs.

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  Carden Park Hotel - Cheshire's Country Estate

  Jul 2023 - now

  Sales Office Manager