Leonardo Cruz

Experience

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  Copel

  Feb 2010 - Feb 2012

  Intern

  Responded to customer inquiries and technical support requests, providing prompt and courteous assistance.Logged and tracked customer issues and requests using a ticketing system or help desk software.Assisted in troubleshooting and resolving hardware and software issues for end-users.Provided remote support to users, guiding them through technical problem-solving steps.Escalated complex or unresolved issues to senior support team members for further investigation and resolution.

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  Grupo Inlog

  Mar 2012 - Mar 2017

  Proficiently create comprehensive test cases using Microsoft Test Manager to ensure thorough test coverage.Analyze user stories and requirements, identifying potential areas for optimization and enhancements to enhance the overall user experience.Develop and maintain test plans, outlining the scope, objectives, and strategies for efficient and effective testing.Execute test scenarios, meticulously documenting and reporting any defects or issues encountered during the testing phase.Collaborate closely with development teams, product owners, and stakeholders to ensure clear communication and understanding of requirements.Conduct rigorous regression testing to verify the stability and integrity of the software after changes or updates. Show less Proficiently manage databases, ensuring their optimal performance, integrity, and security.Administer Linux and Windows servers, maintaining their stability, availability, and performance.Facilitate seamless version deployments, ensuring smooth transitions and minimal disruption to end-users.Efficiently manage the ticket queue, prioritizing and resolving issues promptly and effectively.Analyze and troubleshoot bugs and technical issues to identify and implement appropriate solutions.Collaborate closely with cross-functional teams, including developers, product owners, and stakeholders, to address complex technical issues and provide exceptional customer support. Show less

  • Software Test Analyst

    Oct 2016 - Mar 2017

  • Software Support Analyst

    Mar 2012 - Oct 2016
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  Grupo Inlog

  Jul 2018 - Apr 2019

  Customer Service Specialist

  Provided exceptional customer service by promptly responding to inquiries and resolving issues in a professional and courteous manner.Assisted customers in navigating through products or services, providing guidance and recommendations based on their needs.Handled a high volume of incoming calls, emails, or live chat messages, ensuring prompt and accurate responses.Addressed customer complaints or concerns, investigating issues and working towards effective resolutions.Developed a deep understanding of products or services, staying up-to-date with product knowledge and updates. Show less

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  Syscomp Software Ltda

  Jun 2019 - Dec 2021

  Continuously develop enhancements to the ERP, collaborating with the team to implement new features and improvements to the system.API integrations with major marketplaces to automate sales processes, inventory management, and data synchronization.Efficiently investigate and resolve bugs using debugging techniques and testing to identify and fix issues in the software.Collaborate with team members to improve the usability and efficiency of the system, ensuring it meets the end-users' needs. Show less

  • Software Developer (Delphi)

    Dec 2019 - Dec 2021

  • Software Support Analyst

    Jun 2019 - Dec 2019
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  Landis+Gyr

  Dec 2021 - now

  Software Developer

  Efficiently investigate and resolve software bugs and issues using debugging and testing methodologies to identify the root cause.Thoroughly document root cause analysis, providing clear and concise technical reports to facilitate internal communication and collaboration with team members.Propose effective solutions and suggest improvements to address identified issues, ensuring that fixes align with quality standards and best practices.Implement bug fixes and software updates, following proper version control and change management procedures.Collaborate closely with other developers, business analysts, and end-users to understand customer needs, ensuring the delivery of efficient and high-quality solutions.Actively participate in team meetings, brainstorming sessions, and code reviews, contributing ideas and constructive feedback to foster a collaborative and innovative work environment. Show less