Chris Wilson. Mimi

Experience

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  Plowmans Garage Luton

  Sept 1979 - Jan 1997

  Technical Advisor / Asst Parts Manager

  Day to day operation of the Parts Department in compliance with the Dealerships Policies and Procedures.Directing and controlling the activities within the Parts Department to ensure that all financial goals are met. Evaluating the department’s results and performance against preset objectivesAssisting in the formulation of objectives for the growth and development of the Parts Department Staff and setting specific Individual Development Plans (IDP’s)Participating in and Facilitating Group Meetings to ensure all Team Members are aware of both Individual and Departmental GoalsMaintaining the highest quality standards of professionalism in Serving Customers and identifying their needs.Advising existing and potential customers on the resolution of technical issues and best value parts and consumables for their individual applications and maintaining an excellent standard of service delivery. Show less

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  Vauxhall Motors Ltd

  Feb 1997 - Dec 2006

  Technical Helpdesk Supervisor

  Dealing with Parts Technical and Interpretation enquiries from Vauxhall, Opel and Saab retailers throughout the UK, Also assisting National Sales Co's (NSC’s) throughout the World via Email or Fax. Advising Aftersales Engineering Release and the Parts Catalogue Compilers of any inaccuracies within EPC / ETS leading to the resolution of retailers ordering incorrect parts.Updating self-help documents (EPC News , Technical Bulletins etc. ) so customers can identify / rectify problems themselves thus reducing incoming calls.Liaising with Materials Management & QAD and consulting Technical & Instruction Drawings as required to come to a timely accurate resolution to any ‘Part Incorrect To Part Number Issues.’Ensuring Call Acceptance KPI’s & SLA’s where met or exceeded wherever possible.Logging and keeping records of customer queries and analyzing call logs for common trends and underlying problems.Collating all statistics as required for Month / Year End. Supervising a team of 7 and formulating objectives for the growth and development of the department Staff.Setting specific Individual Development Plans (IDP’s) and Completing Appraisals as necessary.Holding Interviews & Technical Skills Evaluations for potential new employees. Show less

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  General Motors (Millbrook Proving Ground)

  Jan 2007 - Dec 2017

  Specification Engineer

  Translate engineering Change / Release Information from Working Partners Data (Renault / Fiat etc) into GM Code.Create Engineering Work Orders (E2's) based upon Engineering Change / Release Information.Update Vauxhall Mainframe (GPDS) and associated Data & Technical Drawings from the E2 once approved by the relevant Design Release Engineer (DRE).Maintain all Data Translation Tables as required and assist with the administration and control of the flow of Work and Information through the group.Liaise with Working Partners when there are questions on changes to an existing release .Design and Project Engineering to achieve objectives. Develop and Follow-up Plans and Schedules and Review and report specification status periodically.Create, harmonize and maintain specification templates and databases.Define and recommend key stakeholders for specification documents.Release production engineering specifications which represent production intent. Release Vehicle Description Summary (VDS) and Engineering Technical Specifications (ETS) for all Current and Experimental LCV Builds.Execute Material Releases for all in house manufactured parts and assemblies.Release Exterior and Interior Colours and trims as base for the production release. Check delivered content according to completeness and consistency.Classify Technical Content according to Templates held and write Change Requests (CRs) for required changes, Implement Decision Notes (DNs) into Specification Release within the GPDS System. Show less

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  Vauxhall Motors Ltd

  Dec 2018 - Aug 2019

  Parts Technical Consultant (Temporary Position)

  Dealing with Parts Technical and Interpretation enquiries from Vauxhall, Opel and Chevrolet retailers throughout the UK, Also assisting National Sales Co's (NSC’s) throughout the World via Email. Advising Aftersales Engineering Release and the Parts Catalogue Compilers of any inaccuracies within Electronic Parts Catalogue / Engineering Tech System leading to the resolution of retailers ordering incorrect parts.Updating self-help documents (EPC News , Technical Bulletins etc. ) so customers can identify / rectify problems themselves thus reducing incoming calls.Liaising with Materials Management & QAD and consulting Technical & Instruction Drawings as required to come to a timely accurate resolution to any ‘Part Incorrect To Part Number Issues.’Ensuring Call Acceptance KPI’s & SLA’s where met or exceeded wherever possible.Logging and keeping records of customer queries and analysing call logs for common trends and underlying problems. Show less

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  Vauxhall Motors Ltd

  Oct 2019 - now

  VOR / Parts Technical Consultant