Stefan Krismer

Experience

• 

  Karl Pittl Metallwerk GmbH

  Dec 1999 - May 2001

  Project Monitoring
• 

  TYROLIT

  Jun 2001 - Sept 2010

  Product development engineer for resinoid bonded grinding and cutting wheels- Project manager- Raw material responsibilities- Complaint handling- Analysis (internal and external)- Close collaboration with the departments quality, process engineering and marketing- Employee coaching- NPI

  • Product Development Engineer

    Jan 2002 - Sept 2010

  • Trainee

    Jun 2001 - Dec 2001
• 

  Tridonic connection technology

  Feb 2011 - May 2014

  Business Excellence Manager

  - Lean Six Sigma responsibility- Drive continuous improvement process- LSS green belt and yellow belt trainings (coach)- LSS project coaching- LSS tools moderator (FMEA, risk analysis, SIPOC, ...)- Project manager- Process performance creation and maintenance of the company on quaterly basis (BSC)- Internal audits- QSHE

• 

  Tridonic

  Dec 2013 - Sept 2015

  Quality responsibility EMS (Electronics Manufacturing Services) and TPP (Third Party Products) business- Supplier selection and release- Product / production release- Production shift (outsourcing)- Audits (internal and external)- Complaint / Warranty handling- Definition of quality guidelines - Change management- Continuous improvement process- Employee coaching- NPI Quality responsibility SIGNAGE business- Product / production release- Audits (internal and external)- Complaint / Warranty handling- Definition of quality guidelines - Change management- Continuous improvement process- Supplier development- Leadership- NPI

  • Quality Engineer EMS & TPP

    Jun 2014 - Sept 2015

  • Business Excellence Manager SIGNAGE

    Dec 2013 - May 2014
• 

  GE Power

  Oct 2015 - Oct 2018

  Responsible and providing Leadership for GE Jenbacher Warranty, MSA corrective covered and Fleet Programs (worldwide), including:− Execution of Warranty, MSA corrective covered and Fleet Programs (accurate interpretation of contracts for legitimacy)− Execution of Customs reimbursements by keeping a close rigor on compliance− Ensure customer satisfaction− Team lead (> 10 direct reports)− Reports & presentations to the executive management− Department development and employee development by driving programs for a lean, sustainable and effective team management− Ensure cost savings (in cooperation with engineering & sourcing functions to maximize vendor recovery)− Contribute active on the continuous improvement process (RCA's) for product and process quality as well as compliance (share field information to the business)− Lean Six Sigma projects− Close cooperation with GEJ departments to ensure a sustainable information flow (highlight trends, safety issues, …) − Close cooperation with GEJ regions and channels, maintain and improve operating rhythm with the remote teams− Close cooperation with Channel Management & Client Management team to improve the framework with channel partners− Maintain and improve measurements / KPI’s− Flexibility to attend any other reasonable tasks as required− Share key learnings to connected departments Show less − Provide Leadership for warranty and fleet programs management (Worldwide)− Lead the warranty and fleet programs infrastructure development and drive programs for lean and effective management− Lead reports & presentations to the senior management team about project progress− Lead the accurate interpretation of contracts for legitimacy of warranty claims − Lead and work on Lean Six Sigma projects − Lead the contractual templates cross check and special customer contracts cross check from warranty and fleet programs point of view− Highlight possibilities and lead warranty and fleet programs cost savings− Ensure and lead close cooperation with GEJ departments to ensure a sustainable information flow (highlight trends, safety issues, …) out of warranty claims / fleet programs cases into the business – if needed define corrective actions− Ensure and lead close cooperation with GEJ subsidiaries and channels, maintain and improve operating rhythm with the remote teams− Ensure and lead close cooperation with Channel Management & Client Management team to improve the framework with channel partners− Lead the customs reimbursement process and keep a close rigor on compliance and improve compliance checks along process chain− Support to maintain and improve measurements / KPI’s for the warranty and fleet programs process− Contribute active on the continuous improvement process for product and process quality as well as compliance− Keep tight operating rhythm with the team− Partner with cross functional contributors− Flexibility to attend any other reasonable tasks as required− Support root cause analysis (RCAs)− Cooperate with engineering & sourcing functions to maximize vendor recovery for supplier related warranty defects Show less

  • Senior Jenbacher Warranty, MSA corrective covered and Fleet Program Operations Leader

    Jun 2018 - Oct 2018

  • Jenbacher Warranty and Fleet Program Operations Leader

    Feb 2017 - Oct 2018

  • Jenbacher Warranty Operations Leader

    Oct 2015 - Oct 2018
• 

  INNIO Group

  Nov 2018 - now

  - Overall accountability of the Technical Service Operations business unit and accountable for long term budget planning and overall human capital / talent allocation with the business unit- Drive innovative business solution in order to optimize company performance including the overall end to end process ownership for different business units leading into significantly increased customer satisfaction & new order intake by strategic decisions- Accountable for technical innovations to optimize the preventive maintenance scope - Initiate, monitor and improve customer satisfaction by taking strategic decisions in area of responsibility (initiate & roll out upgrades, …); prevent / reduce customer downtimes in general- Accountable for different business critical Services Strategies, works with related departments to ensure wider business performance / success- Accountable to continuously optimize the life cycle costs of Service products to drive productivity (internal & external core processes in scope) as well as providing leadership & enable cross-functional collaboration to ensure external cost recovery / highlight product improvement needs resulting out of unplanned events- Develop and strengthen Service culture in area of responsibility; Establish Technical Service Operations strategy and provide direction to the executive leadership to ensure global business success as well as customer satisfaction - Provide leadership direction, build up the technical operations unit and has overall responsibility for the Technical Service Operation business unit (Warranty, Concessions, Customer Contracts, Contract Life Cycle Management, Productivity, Customer Master Data & Installed Base, EHS, Fleet Programs, Customs, Field Validation) Show less - Responsible for different Services Strategies and works with related departments to ensure wider business performance and proses are optimized- Works within Functional Strategy, adapting and developing annual plans for own departments including business, operations and organizational priorities- Budget ownership / responsibility- Focuses mainly on the management and implementation of operational objectives that help achieve long term organization strategies- Accountable / Responsible for the performance and results of multiple business areas / teams (Warranty, Concessions, Task Forces, Fleet Programs, Customs, Customer Master Data...)- Team Lead (> 20 employees)- Case execution and final decision responsibility (case amount: > 10.000 cases / a)- Increase customer satisfaction & Drive Profitable Growth- Provides leadership to managers, supervisors and professional staff Show less Responsible and providing Leadership for INNIO Jenbacher Warranty, MSA corrective covered, Field validation execution and Fleet Programs (worldwide), including:− Execution of Warranty, MSA corrective covered, Field validation execution and Fleet Programs (accurate interpretation of contracts for legitimacy)− Execution of Customs reimbursements by keeping a close rigor on compliance− Ensure & increase customer satisfaction− Team lead (> 10 direct reports)− Reports & presentations to the executive management− Department and employee development by driving programs for a lean, sustainable and effective team management− Ensure cost savings (in cooperation with engineering, GSCM and sourcing functions to maximize vendor recovery)− Contribute active on the continuous improvement process (RCA's) for product and process quality as well as compliance (share field information to the business)− Lean Six Sigma projects− Close cooperation with INNIO departments to ensure a sustainable information flow (highlight trends, safety issues, …) − Close cooperation with INNIO regions and channels, maintain and improve operating rhythm with the remote teams− Close cooperation with Channel Management & Client Management team to improve the framework with channel partners− Maintain and improve measurements / KPI’s− Flexibility to attend any other reasonable tasks as required− Share key learnings to connected departments Show less

  • Head of Technical Service Operations

    Jul 2021 - now

  • Senior Technical Service Operations Manager

    Dec 2020 - now

  • Senior Jenbacher Warranty, MSA cc, Field validation execution and Fleet Program Operations Leader

    Nov 2018 - Dec 2020