Mike Gu

Experience

• 

  Hengyun international freight forwarding

  Apr 2013 - Mar 2015

  Marketing Manager

  • Managed the operations and customer service teams efficiently to ensure that the SOP (standard operation procedures) and other customer-related documents were in place, updated and correct to boost the company’s service quality and professionalism.• Communicated with overseas sales, operations, and other functional departments successfully to get the consigner’s shipment information to grasp the delivery situation as a whole and to give feedback promptly to clients to obtain more international transportation business.• Resolved any shipping issues regarding logistics orders promptly and deliver constructive feedback and support for improving the customer service level. Show less

• 

  Henggang international transporation co.,ltd

  Aug 2015 - now

  Sales Manager

  • Increased customer satisfaction significantly by helping to gather information about the local governmental import and export regulations and policies to enhance clients' international business.• Negotiated with logistic partners for the price to reduce the company cost of international transportation and logistics services (1% cost down)• Supervised and managed all shipment flows with different methods, such as tracking, prioritizing, checking, and routing orders to provide accurate shipping information to customers Show less

• 

  Sungiven Foods North America

  Apr 2021 - now

  A duty manager is a management position responsible for overseeing the day-to-day operations of the store. The duty manager is typically responsible for managing staff, ensuring that the store is fully stocked, monitoring inventory levels, and providing exceptional customer service.

  • Assistant to Department Head

    Oct 2023 - now

  • Duty Manager

    Apr 2021 - now