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Emmanuel Adikaram

Emmanuel Adikaram

Lead Concierge

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location of Emmanuel AdikaramSri Lanka

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  • Timeline

  • About me

    Vice President | Concierge Association Sri Lanka

  • Education

    • St. Anthony's College

      -

    • Ceylon Hotel School & School Of Tourism

      1995 - 1996
      Diploma of Education Hotel Managemant

    • Icon Consultant U.A.E

      2007 - 2007
      Leadership Management

    • N.A.B.Sri lanka

      1992 - 1993
      Associate's degree Tourism and Travel Services Management

  • Experience

    • Holiday Inn Hotel & Suites

      Jan 1995 - Dec 1999
      Lead Concierge

    • Westin Hotels & Resorts

      Jan 2001 - Dec 2002
      Guest Service Team Lead ( Pre opening)

    • Le Méridien Hotels & Resorts

      Jan 2003 - Mar 2011
      Chief Concierge ( Pre-Opening)

    • Cinnamon Grand Colombo

      Mar 2011 - Jul 2016
      Controller Fire paneal / CC tv/ Guest team leder

    • Galle Face Hotel

      Aug 2016 - now
      Chief concierge ( Les clef d Or )

      To oversee and coordinate the daily operations and duties of the concierge services, managing a team of 30 associates. This is a high-level position with significant responsibility, involving the organization of all on-site and off-site activities and requirements for leisure and corporate guests. Collaborate with the Front Office Manager to create strategic plans and packages aimed at enhancing customer satisfaction. Provide employees with the necessary tools to maintain and improve service levels for both internal and external customers. Work closely with other departments to promote the hotel, clarify information, and build relationships with hotel guests.Responsibilities include:Organizing bespoke services for all our leisure and corporate clients, which include:Travel, tours, and transport arrangementsTrain tickets, VIP access, and hospitality packages for major eventsFulfilling VIP and repeat guest requirements, ensuring specific items are in the roomPlaying an instrumental role in improving customer satisfaction ratings through suggesting, developing, and implementing new reporting procedures. Show less

    • Les Clefs d'Or® International

      Nov 2022 - now

      providing concierge services VVIp for the world's biggest sporting event FIFA World Cup

      • Vice President - Concierge Association Sri Lanka

        Sept 2024 - now

      • Deputy Secretary & PRO Concierge association Sri lanka

        Nov 2018 - Sept 2024

      • Concierge service team leader vvip task force during FIFA World Cup

        Nov 2022 - Dec 2022

  • Licenses & Certifications

    • Burglar Alarm/Residential Fire Alarm Company Manager

      FIREX International
      Jan 2012

    • Rhythms of hospitality

      Westin Hotels & Resorts
      Nov 2004

    • Liones club

      Lions Clubs International
      Feb 2016

    • Membership concierge association

      Les Clefs d'Or® International
      Nov 2017

    • Fire fitter

      Ministry of Interior - KSA
      Jan 2007

    • Cardio Pulmonary Resuscitatation

      International Committee of the Red Cross - ICRC
      Dec 2016

    • Service Culture Training

      Le Méridien Hotels & Resorts
      Oct 2008

    • Leadership Skills

      Icon Information Consultants, LP
      Feb 2008

    • Commitment to Excellence

      Le Méridien Hotels & Resorts
      Nov 2007

  • Honors & Awards

    • Awarded to Emmanuel Adikaram
      Best Supervisor Of the year Concerge Le Meridien Hotels & Resorts U.A.E 2007
    • Awarded to Emmanuel Adikaram
      Best concierge person Fujerah Fjerah Observer U.A.E 2006
    • Awarded to Emmanuel Adikaram
      Associate Of The Year Le Meridien Hotels & Resorts 2005
    • Awarded to Emmanuel Adikaram
      Associate Of The Year Holiday Inn Hotel Najaran K.S.A 1998

  • Volunteer Experience

    • Blood Donner

      Issued by Lions Clubs International
      Lions Clubs InternationalAssociated with Emmanuel Adikaram

    • Member

      Issued by Les Clefs d'Or® International on Nov 2018
      Les Clefs d'Or® InternationalAssociated with Emmanuel Adikaram

    • Deputy Secretary ,Public Relations at concierge association Sri lanka

      Issued by Concierge Association Srilanka on Dec 2017
      Concierge Association SrilankaAssociated with Emmanuel Adikaram