Igor Goldman

Experience

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  LPS Field Services, Inc.

  Jun 2003 - Sept 2007

  Supervisor

  Supervised 15 -20 employees, including network of home workers Conducted staff meetingsMonitored daily reports and workflowCreated training manuals and department process flowsAudited and corrected processing errorsAnalyzed and monitored specialized reportsPerformed testing, including data creation and data entryAssisted in scheduling and determining manpower requirementsPrepared performance reviewsCoached and counseled subordinatesInterviewed potential candidates Show less

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  Key Bank

  Sept 2007 - Jun 2009

  LPS On-Site Representative

  Negotiated price schedule for preservation and inspection services.Communicated the client needs back to the appropriate party at LPS.Created REO and P&P orders and performed follow ups with the field agents.Worked with Key Bank IT and PMO teams as a Sr. SME on several projects.Worked on various Key Bank systems

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  LPS Field Services, Inc.

  Jan 2010 - Apr 2014

  Gather, document and validate requirements for various projects to support LPS field services. Organize and conduct business requirements workshop sessions involving developers and business owners of the application.Work with Project Manager to define project goals, objectives, constraints, risks.Manage and maintain the change control process for requirements during the projects lifecycle.Manage 4-5 projects simultaneouslyCreate Use Cases and model use case diagrams.Track project using MS Project, MS SharePoint, Excel, Access and Word.Recommend areas for improvement to executive management. Show less Maintained testing schedules using TFS Visual StudioDeveloped and executed formal test plans to ensure the delivery of quality software applicationsWrote test cases/scripts, created reusable test data, test case automation, and test executionActed as a subject matter expert for multiple program systems.Managed project scope on projects and developers to improve data visibility and UI reports for key client via agile and waterfall development processDocumented all problems and assisted in their resolution Show less

  • Business Analyst

    Feb 2011 - Apr 2014

  • Business Unit Tester/QA

    Jan 2010 - Feb 2011
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  Charles Schwab

  Apr 2014 - Dec 2014

  Sr. Business Analyst - Randstand Technology

  Investigate and analyze business problems, manage the discovery and documentation of user requirements.Develop and publish key requirements-based work products including workflows, use cases, and user stories.Organize and conduct JAD sessions with business and technical team members.Support test activities, including QA/UAT test planning and defect assessment/impact analysis.Work on UI and Web redesign projects.Work in Agile environment: serve as a Product Owner by creating User Stories in TFS, assist Scrum Master with Sprint planning, and work with Dev team to translate business needs into technical terms.Assist Project Managers to define project goals, objectives, constraints, and risks.Manage 7-8 projects simultaneouslyFacilitate monthly, weekly and daily project meetings for internal Charles Schwab user and third party vendors. Show less

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  FirstMerit Bank

  Jan 2015 - Feb 2015

  Special Project Analyst III - Contractor
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  Progressive Insurance

  Mar 2015 - now

  Work on multiple projects by gathering requirements for both infrastructure and the application-development environments. Work on infrastructure multi-million dollar projects to on-board third party vendor software for File Integrity Monitoring and Workforce Management needs.Serve as a liaison between business groups and IT to obtain knowledge of the technical functionality behind systems and infrastructure to secure the business requirements. Work with business groups to understand their needs in order to define system requirements through fact-finding, research, storyboarding, prototyping and data flow analysis. Facilitate design review sessions to determine which solutions best meet the business need.Lead requirements review sessions to ensure work product is comprehensive and adheres to documentation standardsDevelop “Request For Proposal” templates such as RFP Guidelines to the Vendor and RFP Weighting and Scoring. Show less

  • Manager of Business Process

    Apr 2024 - now

  • Senior System Analyst

    Oct 2018 - Apr 2024

  • Sr. Business Systems Analyst

    Mar 2015 - Oct 2018