Max Chikhirev

Experience

• 

  Aviastar SP, United Aircraft Corporation

  May 2013 - Jun 2014

  Lean manufacturing engineer

  - Developed a manufacturing model to identify production cycle bottlenecks.

• 

  SMS-IT

  Oct 2014 - Aug 2020

  - Built and led a 12-member team from the ground up.- Led the department to achieve ITIL certification while optimizing multiple processes to align with its principles.- Implemented and launched a labor protection software product for IKEA and LeroyMerlin. - Started as a support specialist in 2014, promoted to a middle position in 2015, and further advanced to senior position in 2016.- Implemented and developed automated monitoring and reporting tools, boosting team efficiency, resulting in a 30% reduction of service downtime and an 80% report generation.- Organized and led iterative product and company PR webinar sessions, reaching up to 340 viewers per session.

  • Head of Implementation and Technical Support

    Jun 2017 - Aug 2020

  • Customer Support Engineer

    Oct 2014 - May 2017
• 

  Edna

  Aug 2020 - now

  Under the umbrella of CX. Driving cutting-edge products to empower businesses in fostering effective and meaningful interactions with their customers. - Successfully established a subsidiary legal entity in a foreign country, involving the creation of legal, financial, technical and operational processes.- Guided repositioning and rebranding initiatives to enhance market visibility and presence.- Managed multiple MVPs across diverse markets, including CIS and APAC.

  • Head of Product

    Feb 2023 - now

  • Product Manager

    Aug 2020 - Jul 2023