
Max Chikhirev
Lean manufacturing engineer

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About me
Head of Product at edna
Education

Ulyanovsk State Technical University
2009 - 2014Bachelor's degree Airframe Mechanics and Aircraft Maintenance Technology/Technician
Experience

Aviastar SP, United Aircraft Corporation
May 2013 - Jun 2014Lean manufacturing engineer- Developed a manufacturing model to identify production cycle bottlenecks.

SMS-IT
Oct 2014 - Aug 2020- Built and led a 12-member team from the ground up.- Led the department to achieve ITIL certification while optimizing multiple processes to align with its principles.- Implemented and launched a labor protection software product for IKEA and LeroyMerlin. - Started as a support specialist in 2014, promoted to a middle position in 2015, and further advanced to senior position in 2016.- Implemented and developed automated monitoring and reporting tools, boosting team efficiency, resulting in a 30% reduction of service downtime and an 80% report generation.- Organized and led iterative product and company PR webinar sessions, reaching up to 340 viewers per session.
Head of Implementation and Technical Support
Jun 2017 - Aug 2020Customer Support Engineer
Oct 2014 - May 2017

Edna
Aug 2020 - nowUnder the umbrella of CX. Driving cutting-edge products to empower businesses in fostering effective and meaningful interactions with their customers. - Successfully established a subsidiary legal entity in a foreign country, involving the creation of legal, financial, technical and operational processes.- Guided repositioning and rebranding initiatives to enhance market visibility and presence.- Managed multiple MVPs across diverse markets, including CIS and APAC.
Head of Product
Feb 2023 - nowProduct Manager
Aug 2020 - Jul 2023
Licenses & Certifications
- View certificate

ITIL Foundation
AXELOS Global Best PracticeMay 2016 - View certificate

Professional Scrum Master I
Scrum.orgMay 2020
Volunteer Experience
Camp Counselor
Issued by Unity of Youth on Jan 2011
Associated with Max Chikhirev
Languages
- enEnglish
- ruRussian
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