Mark Diaz

Experience

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  Accenture

  Aug 2011 - Aug 2014

  Senior Master Data Analyst

  Performs standard to complex Customer data and pricing data transactions in SAPManaged to cater quality support to numerous market as a centralized processorImplemented various process improvements thru excel and sap macroFacilitate monthly operation calls with market counterpartsHas basic knowledge about Operational Excellence Conducts process training for new hires and refresher for tenured employeesHandles troubleshooting and escalations thru email and phoneMain point of contact for customer master data related issues/questions Show less

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  Henkel Asia Pacific Service Center

  Aug 2014 - Aug 2017

  Business Intelligence Specialist

  Worked as a Business Specialist/Marketing and Sales Representative in Henkel Asia Pacific Service Center. Basically, my task is to handle Admin and Reporting tasks from CAPRIS and SAP which we migrated from the Latin America region thru Business Trip in Sao Paulo, Brazil site. Along the process, I managed to provide enhancements on our process by means of Continuous Improvements that focuses mainly on Excel Macros and Simplification of methodologies. In addition, I also received various commendations from my Latin America Colleagues and shared my best practices with them as well. I have also been working in shifting schedules but mostly inclined with graveyard shift to cater issues and requests from my stakeholders. Show less

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  Arcadis

  Sept 2017 - now

  I lead 12 digitally inclined professionals in developing sophisticated solutions/services for the entire Lenders Investors & Insurers sector (Built Assets Industry). I have also assisted numerous global initiatives in providing solutions revolving around Data analytics, platform development, automation and AI & research and development. I have also created and implemented value-adding innovations such as Scheduling tool, Cost Performance Index tool and What-If Tool, Digital PMO and other sustainability tools.Before working with Arcadis, for 3 years, Mark worked as a Business Intelligence Specialist for a Global Adhesive company in which he has honed his data mining, reporting and automation skills.Prior to this, he spent his 3 years with a Multinational BPO company as a Master Data specialist where he gained fundamental skills in data and client management. Show less

  • Digital and Innovation Team Lead

    Dec 2021 - now

  • Business Analyst

    Sept 2017 - Dec 2021