Tiago Souza

Experience

• 

  Xerox

  Oct 2008 - Feb 2011

  Production Operator

  - Customer service;- Exchange of supplies (Waxes, Toner, Fusers, Cylinders, Rolls);- Control of inputs;-Monthly production report (Billing); -Training for users;-Configuration and installation of printers and multifunctional (TCP/IP Configuration; DNS and SMTP)

• 

  KOFRE TECNOLOGIA

  Mar 2011 - Oct 2011

  Telecommunications Technician

  - Preventive and corrective maintenance on RF devices (portable and mobile), Repeater Stations (800 and 900 MHz Trunked).- Replacement of electronic components on SMD boards.- Frequency configuration in portable and mobile transceivers.- Technical support to users.- Preventive and corrective maintenance on intrinsic radios.-Responsible for carrying out repair level I, II, III and IV (Defect solved without the need to open the radio / opening the radio without electronic maintenance / Repair using electronic components / Repair using memories and processors). Show less

• 

  SKY Brasil

  Oct 2011 - Mar 2018

  Technical Consultant

  - Training of accredited network technicians in the correct use of equipment and technology employed by Sky, through face-to-face training with theoretical and practical expository classes.- Content Creation (Contentist) for E-learnings (online training).- Preparation of the classroom the day before the trainings.- Preparation of printed content (didactic material, assessments and attendance list) for students.- Launching attendance, absences and grades on the corporate education platform.- Assembly of the topology that will be presented during the class and separation of materials and equipment demonstrated in the training.- Measuring the quality of services provided by the accredited network, through inspections (supervision) at the facilities, in order to guarantee that the procedures determined by Sky are respected.- Presentation of proposals for improvements in Field Engineering processes and/or related ones.- Issuance of periodic reports on the results of activities for managers, collaborating in the analysis of processes.- Conducting feedback meetings with third-party companies, based on measurements obtained from inspections.- Ensure the quality of materials (new and recycled), through sampling tests, following the rules of the acceptable quality standard (AQL).- Identification through the readings obtained in audits and/or field inspections, opportunities to program specific actions for improvements, both in services and/or materials.- Ensuring the proper combination of materials in the installations, in order to achieve the best configuration at the lowest cost. Show less

• 

  CCR Metrô Bahia

  Jul 2018 - Mar 2022

  Electronic Maintenance Agent

  I joined the team of Railway Signaling Systems and Telecommunications Systems at CCR Metrô Bahia. -Knowledge in Communication Based Train Control (CBTC). Specifically SIEMENS systems.-Maintenance of the railway signaling system (SIEMENS): Axle Counters, Access Point, Key Machines, Signals, Beacons.-Maintenance (Corrective and Preventive) of WOLPAC electronic locking systems. Component replacements and repairs: boards (PWNC, PWACIII, PWPA), card reader and validator, card collectors, TACOM UPEX- Use of SAP PM in transactions IW21, IW38, IW32, IW33, IW41.Using SAP MM with the MMBE transaction.-Maintenance of S2 Security access control systems.-Maintenance of electronic monitoring systems (SONY Box, Dome and PTZ cameras). Fault identification using Fluke Network Cable Tester. Replacement of RJ45 CAT6 connectors, UTP Cables and Cameras. Camera configuration (IP, Subnet Mask and Gateway). Installation of cameras and infrastructure. Installation and replacement of INTELBRAS media converters (KFM 113).-Corrective maintenance in automation of gates.-Corrective maintenance in the fiber optic communication system of the Salvador Metro. Analysis of fiber optic failures and breaks using the OTDR and performing mergers along the stretches of line 1 and 2. Show less

• 

  Grau Técnico

  Jun 2022 - Aug 2022

  Technical Course Instructor

  Instructor of courses in Electrotechnics and IT Technician.Platform Unit (Salvador)Subjects:-Programming logic-Computer Architecture.

• 

  GP Strategies Corporation

  Aug 2022 - Jul 2024

  Learning Analyst

  - Construction of content, scripts, storyboards, storytelling for educational objects in the form of videos, infographics, e-books, games, podcasts, micro e-learnings.- Development of tests, quizes to measure the trainee's learning.- Interactions with the client to align the briefing and schedules.