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Achille Michel

Achille Michel

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  • Timeline

  • About me

    Service Delivery Manager Atos Global Service

  • Education

    • National polytechnique d`Odessa

      2009 - 2013
      Bachelor's degree Marketing Good

    • Politechnika Poznańska

      2014 - 2016
      Master's degree corporate management Good

      Activities and Societies: - Ability to use obtained knowledge in different ranges and forms, extended by a critical analysis of the effectiveness and suitability of applied knowledge. -Has the ability to understand and analyze social phenomena, extended by the ability to make an in-depth theoretical evaluation of these phenomena in selected areas, using the test method. -Is able to plan and manage business ventures.

  • Experience

    • IBM

      Feb 2015 - now

      - Monitoring SAP system- Perform system health checks.- Monitor SAP instances and logs and take corrective actions * Manage customer applications * Support the server operating system, system management software and operating system utilities, including upgrades * Monitor and maintain operating system * Resolving the occurring incidents and perform changes -Management and monitoring of contact and customersRelationships-Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.-Diagnose problems with network cards and recommend solutions to ensure end-user connectivity.-Receive and respond to incoming calls, pages, and/or e-mails regarding end user desktop and network problems.

      • Administrateur SAP Basis

        Dec 2020 - now

      • 2 Technical Support AS400

        Jan 2019 - now

      • IT Specialist

        Feb 2015 - now

    • BD

      Aug 2016 - now
      Product complaint Reprsentative

      - Solve issues concerns of associates and customers as needed- Monitory compliance with company policies and procedures with trackwise system- Manager and monitoring customers relationships - Ensuring excellent customer service - Monitor and translate customer communication - Communicate all necessary information to assiociates enabling them to effectively carry out their duties

    • Atos

      Oct 2022 - now
      Service Delivering Management (SDM)

      • Provide Client delivery Leadership to the Atos delivery team and client • Active cost management to deliver on Atos finance commitments• Demonstrate effective and timely communication internally and externally• Active participation in critical changes and critical incidents, ensuring effective communication between client and Atos resolution teams

  • Licenses & Certifications

    • IBM Argile Champion

      Nov 2017

    • ITIL Foundation

      Poznan University of Technology
      Jun 2017

    • SAP Certified Associate - Business Process Integration with SAP S/4HANA

      SAP
      Sept 2024
      View certificate certificate