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Darman Martinez

Darman Martinez

IT Customer Service and Desktop Coordinator

Followers of Darman Martinez370 followers
location of Darman MartinezEl Salvador

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  • Timeline

  • About me

    Systems Engineer, MBA, ITIL, 6 Sigma Green Belt, Scrum Master, and ISO 20000

  • Education

    • Universidad Centroamericana 'José Simeón Cañas'

      2011 - 2013
      Master of Business Administration (MBA) Business Administration and Management, General Master

    • Universidad Don Bosco

      1998 - 2004
      Engineer's degree Information Technology

      "Ingenieria en Ciencias de la computacion". Networks specialization

  • Experience

    • Industrias La Constancia

      Nov 2004 - Jan 2007
      IT Customer Service and Desktop Coordinator

      IT Customer Service for the Corporate Building ; later: Desktop coordinator

    • ASI Consultant

      Feb 2007 - Feb 2008
      Support and Presales System Engineer

      Support and Presales System Engineer.Network management and administration products.

    • SISAP

      Apr 2010 - May 2012
      Presales and Support Engineer

      Presales and Support Engineer.IT Security Hardware and Software.Project management.

    • Aranda Software Corp

      Jun 2012 - Nov 2013
      Solutions Consultant

      Presales and support System Engineer.IT Management solutions based on ITIL best practices

    • Almacenes SIMAN

      Nov 2013 - Apr 2015
      Project and Process Manager

      - Project Management. (Monitoring, Service Desk and SLA´s, Service Asset and Configuration management)- Design, parametrization and Operation of Service Desk and Configuration Mgmt (CMDB) with MS Service Manager.- Modelling and Documentation of Service Operation processes (With Adonis Software).

    • BAC Credomatic

      Mar 2016 - Jul 2022
      IT project and processes engineer

      - Business Process Management (Design, Implementation, and Monitoring the IT processes and KPIs of the IT department. Local and Cobit processes.)- Project and Portfolio Management (Design, Plan, execute, follow up, and closing Strategic projects for the IT department. (Approx. 5 projects per year)- IT Process implementation: IT Configuration Management (CMDB), IT strategic Plan, Monitor IT Performance and Project Management.

    • Crowley

      Aug 2022 - now
      Senior Business Analyst

  • Licenses & Certifications

    • ISO/IEC 20000 Foundation

      Exin
      Mar 2015

    • ITIL Foundation

      EXIN
      Jul 2014

    • Microsoft Operations Framework Foundation(MOF)

      EXIN
      Nov 2013

    • 6 Sigma Green Belt

      BAC Credomatic
      Feb 2018

    • Scrum Master Professional Certificate - SMPC®

      CertiProf
      Nov 2021
      View certificate certificate