Glen Archambault

Experience

• 

  US Navy

  Jul 1992 - Jul 1998

  Machnist Mate

  I am a proud veteran of the United States Navy Submarine Force. After graduating from Naval Nuclear Power School in 1993, I served aboard two nuclear submarines stationed out of Groton, CT. My last assignment was aboard the USS Alexandria, where I served as a Nuclear Qualified Engine Room Supervisor responsible for directing a team of mechanical operators during reactor plant operations. Additional responsibilities included:•Serving as Divisional Training Coordinator responsible for developing junior personnel through the use of classroom and on-the-job instruction.•Logistical Specialist responsible for acquiring necessary supply parts and equipment to support normal and emergency maintenance operations.•Maintenance Coordinator responsible for writing maintenance procedures that complied with the Navy’s strict quality assurance and safety standards. Show less

• 

  Staples Office Supplies

  Feb 2000 - Aug 2003

  Operations Manager
• 

  Ameriprise Financial

  Jan 2003 - Jan 2004

  Financial Advisor
• 

  AIG

  Jan 2003 - Jan 2005

  Financial Advisor
• 

  CCO Investment Services Corp.

  Jul 2005 - Jan 2013

  Business Systems Analyst/System Administration

  Determine operational objectives by studying business functions; gathering information; and evaluating senior management business goals. Improve systems by studying current practices; designing modifications.Manage vendor partnerships and make arrangements for cost and functionality enhancements of information technology systems.Provide references for users by writing and maintaining user documentation; providing help desk support; training users.Prepared technical reports to support business line analysis and trendingProvide Information Security oversight, through the enforcement of operational security standards and audit procedures.Additional Professional Experience Show less

• 

  Collette

  Jan 2013 - Jun 2013

  IT Project Manager

  The IT Project Manager position reported directly to the Executive Vice President of Information Technology at Collette Travel. This role was responsible for implementing a new online reservation application to be utilized by clients and colleagues. This role was responsible for working with both application developers and the end user community to prepare and communicate business requirements to the developers. This included project management, preparing program specifications for new functionality, troubleshooting system issues, recreating and documenting user issues, and testing new features and bug fixes.During this assignment, I was responsible for performing and supporting project management activities including:•Conducting client interviews to capture and document business requirements.•Act as a liaison between end users and technical resources to clarify requirements, review recommendations and answer questions.•Organizing and facilitating project meetings.•Working directly with the team members to estimate effort, plan activities and negotiate consensus among individual team members on their appointed tasks.•Identifying where and when management of issues or accommodating altered requirements involved extra time or extra resources, how they affect the scope of the project, and where efficiencies could be made.•Creating and maintaining many types of project management documents, including project plans, timelines, requirement specifications, project reports, communication (email) records, design specifications, meeting agendas, minutes and status reports.•Identifying resources needed and assigning individual responsibilities.•Coordinating testing with users and follow up on open issues•Manages day-to- day operational aspects of the project and scope Show less

• 

  Citizens Wealth Managment

  Jun 2013 - Oct 2014

  Project Manager/Technical Lead

  Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.Coordinate internal resources and external partners to develop and integrate information technology solutionsOrganize, document, and oversee implementation of all phases of assigned projectsRecent Projects included conversion to Salesforce.com from legacy CRM system, and implementation of Microsoft Sharepoint Services across Citizens Wealth Management Show less

• 

  Citizens Bank

  Oct 2014 - Oct 2021

  As Director of Operations, I am responsible for the oversight of all Private Bank operational functions within Citizens Wealth Management, ensuring the highest levels of customer satisfaction and regulatory compliance. Responsibilities of the Private Bank Operations team include, but are not limited to: • Opening, closing and maintenance of all trust, investment and deposit accounts opened within the Private Bank • Transacting money movement requests, including high dollar processing via check, wire, and ACH • Investment asset servicing, including income processing, daily settlement, asset transfers, and corporate actions • Account fee setup, invoicing and processing of account receivables • Overseeing tax services provided by a third party accounting firm, as well as processing estimated payments on behalf of clients. • Reconciliation of all internal operational accounts • Management of third party providers, including onboarding new vendors, contract renewals, annual third party assurance testing, vendor risk assessments, and strategic business reviews • Ensuring operational policies and procedures are adequately maintained and compliant with the governance requirements of the OCC, FDIC, DoL, and other regulatory agencies. Show less

  • Project Manager

    Jul 2005 - Oct 2021

  • Director of Operations

    Oct 2014 - Dec 2016
• 

  Washington Trust Wealth Management

  Nov 2021 - now

  Business Support Manager