Catrina V.

Experience

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  United Collections Corp.

  Oct 2002 - Apr 2004

  Account Facilitator/Collector

  -Collections-Making and receiving inbound/outbound calls-Portfolio of 100-150 accounts-Third party collections on damaged rental vehicles-Filed insurance claims on customers behalf-Faxed documents, filed correspondence-Negotiated payment arrangements-Research/skip traced-Processed credit card/check payments

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  Samsara Management

  Jan 2003 - Mar 2020

  CEO

  Manager for professional MMA fighters nationally and internationally.Responsible for negotiating business contracts for sponsors and fight contracts for the fighters bouts.Provides media content such as photos and videos for fighters to promote themselves on their social media pages.Responsible for promoting social media content for the fighters and contracted sponsors.

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  Titan Recovery Solutions

  Aug 2004 - Jul 2006

  Subrogation Specialist/Collector/Team Lead

  -High volume collections-High volume of inbound/outbound calls-Portfolio of 100-200 accounts-Third party collections on damaged rental vehicles-Filed insurance claims on customers behalf-Faxed documents, filed correspondence-Negotiated payment arrangements-Research/skip traced-Processed credit card/check payments-Promoted to Team Lead, responsible for supervisor calls and talk offs and approved payment arrangements by collectors

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  Fireside Bank

  Jul 2006 - Oct 2011

  Loan Services Representative/Collector

  • Team Lead• High volume collections• High volume of inbound/outbound calls• Provided customer service to customers regarding billing issues • Collected on accounts that were 60,90, 120 days past due• Managed a portfolio of 150-250 accounts monthly• Successfully met company goals that were set forth on a monthly basis • Negotiated payment arrangements to bring customers current • Followed up with customers regarding negotiated payment arrangements • Processed credit card/check payments • Reconciliation and research/skip tracing of accounts to verify location of debtors and collateral • Verified employment • Reviewed credit reports/Verification of assets • Worked with outside vendors on repossession process • Recommended accounts for charge off/legal process •FDCPA Show less

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  Personal Contractor

  Jan 2007 - now

  Childcare Provider

  Able to utilize my experience developed from Early Childhood Education classes in both high school & college, and previous teacher/childcare assistant experience, to provide excellent care and guidance for a child in a private home setting. Previous responsibilities include: -Monitored child's well-being and supported child's emotional and social development. -Provided a supportive and caring environment. -Managed child's daily activities such as preparing meals and snacks, toilet training, transportation to and from school and after school activities. -Often responsible for providing overnight care. -Assisted with child's homework assignments. -Tutored child by providing lesson plans and education in areas in which the child struggled. Show less

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  Home Health Care

  Oct 2011 - Apr 2013

  Care Provider

  •24 hour home health care for both my grandparents who were both diagnosed with cancer

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  Alere Inc.

  Apr 2013 - Sept 2013

  Data Management Coordinator

  • Customer Service • Inbound/Outbound calls • Direct contact with Health Care Providers, I communicated test results on behalf of patients to their Health Care Providers • Placed Orders for supplies • Promoted to Data Management in June • Responsible for updating existing files in the company database • Responsible for verifying prescriptions, demographic and insurance information in order to process new clients • Special Projects that include companywide updates to current data systems based on Health Care Provider requests. • Work off generated reports to clean up and update existing patient files •HIPPA Certified Show less

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  Challenge Financial

  Oct 2013 - May 2014

  Funding Analyst

  • Assistant Office Manager • Review contracts for loan applications for various auto dealers in Northern California • Responsible for verifying information provided by borrowers on loan application, i.e. employment verification, residence, insurance, financial responsibilities • Interview borrowers to verify information provided and to obtain missing documents needed for funding. • Determined financial eligibility by reviewing current financial obligations and credit reports to verify meets budgeting guidelines for loan approvals • Communicate daily with dealerships to obtain legal documents needed to fund loan • Responsible for obtaining all pertinent info for collections purposes • Responsible for providing daily updates to dealers as well as management and borrowers on the status of loan applications. • Funded loans within time frame required by management and upon approval for funding of new loan. I was responsible for inputting all details obtained during the application process in the system and authorized checks to be cut to dealers • Trained new employees • Other duties include: answering multiple lines, covering other funding analysts making sure their deals were worked correctly and funded in a timely manner, printing, faxing, emailing and mailing correspondence to borrowers, dealers and corporate office. Show less

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  Windham Professionals Inc.

  Jun 2014 - Oct 2015

  Collector

  • Collection on defaulted student loans • Skip tracing to locate borrowers • Obtain balance in full or settlement in full • Qualify borrowers Loan Rehabilitation program to assist them to get out of default, obtain financial statements from borrowers, determine eligibility, set up post dated payments • Follow up with borrowers to obtain all documents necessary to complete eligibility for Loan Rehabilitation Program. • Follow up on negotiated payment plans • Verify employment to submit for wage garnishment when necessary • Follow up on approved wage garnishments • Responsible for $4 million+ dollar queue • Monitor, track and follow up accordingly assigned accounts actively making payments and set up on Loan Rehabilitation Program Show less

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  Gentry Finance Corporation

  Oct 2015 - Dec 2015

  Office Manager

  • Office Manager for a finance corporation • Open/Close store • Responsible for balancing cash drawers and making night drops/deposits to bank • Write checks for new business/refinanced (loans), pay company bills, buy store supplies and balance company checkbook while budgeting for expenses • Hire/Training of new employees • Make decisions on loan applications • Make business decisions on behalf of the owner • Collect upon delinquent accounts • Field Visits • Make collection calls • Fax/Print/Email • Marketing/Promoting compan Show less

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  InCorp Services, Inc.

  Mar 2016 - Feb 2017

  Legal Prosessor

  Reviewed, prepared and submitted legal paperwork to the state government offices on behalf of clients looking to become a legally recognized business in their state. (All 50 states) Responsible for understanding each state laws and contacting government offices for any information needed to proceed with submitting legal documents on behalf our clients. Successfully submitted paperwork in a timely fashion to fulfill clients needs.Processed 50+ orders daily. Responsible for following up on all outstanding orders that were pending approval from the state. Daily use of copy machine, fax machine, mail services, telephone, computer, Microsoft Outlook, Word and Excel. Responsible for following up with client and/or employer outside normal work hours as needed. Show less

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  The Joint

  Oct 2016 - Nov 2017

  CEO/Owner

  CEO/Chef Managing a restaurant and bar Payroll/Accountant Promotion and Marketing Hiring and Training of all employees

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  DaDa

  Mar 2017 - Jan 2019

  English Second Language Teacher

  ESL teacher to students ages 3-16 years old.Provided one on one teaching for students for 30 minutes at a time.Taught 18 regular students.Responsible for construction of my own personal classroom and usage of props as needed to teach lessons effectively to each student.Kept students engaged and motivated by providing a positive and encouraging learning environmentto build confidence in my students English speaking abilities.Expanded upon and effectively taught lesson plans provided by the company that develop reading, writing, speaking, and listening skills. Assigned, designed and graded homework assignments for each student for every lesson taught.Prepared and executed assessment tests at different stages of the completed curriculum.Provide graded lesson assessments to the parents after every lesson taught to communicate the students progress, strengths and weaknesses. Show less

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  Unity Concord International School

  Jan 2019 - Jan 2020

  English Second Language Teacher

  ESL school teacher responsible for creating and implementing an age appropriate curriculum focused on building English, Math, Listening, Individual Development, Science, Social Studies, Music, Physical Education, Fine Motor, Art and Creativity skills for preschool children 1.5-3 years of age to prepare them for kindergarten.Provided a nurturing and engaging learning environment to promote confidence in the children’s learning abilities.Provided emotional support and sense of safety for children who need to be comforted due to the anxieties of being separated from the parents for an extended period of time.Actively monitored and assessed the students progress and skill levels. Determined strengths and weaknesses within individual students as well as the class as a whole and implemented lesson plans accordingly. Promoted a positive yet well disciplined atmosphere with routine, structure and rules to help prepare the children for the behavioral expectations of a learning environment.Responsible for caring for the children’s personal needs such as feeding, hygiene, toilet training, changing diapers and nap time.Responsible for providing parents with progress reports daily, mid-semester and the end of the semester to communicate their child’s progress; areas of strengths and weaknesses, behavioral issues and needs of the child that the parent may not be aware of.Communicated with parents about school activities, important notices and important dates happening within the school on a daily basis. Show less

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  SayABC

  Feb 2019 - Aug 2019

  English Second Language Teacher

  ESL teacher to students ages 3-10 years old.Provided group lessons for 2-4 students at a time for 25 minutes each lessonResponsible for construction of my own personal classroom and usage of props as needed to teach lessons effectively to each student.Kept students engaged and motivated by providing a positive and encouraging learning environmentto build confidence in my students English speaking abilities.Expanded upon and effectively taught lesson plans provided by the company that develop reading, writing, speaking, and listening skills. Provide assessments to the parents after every lesson taught to communicate the students progress, strengths and weaknesses. Show less

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  AKA

  Aug 2022 - Mar 2023

  Front Office Specialist

  Front Desk Receptionist/Social Media Marketing. Responsible for answering calls. Checking clients in. Maintaining billing records. Selling memberships. Collecting on past due accounts. Maintaining supplies and inventory. Promoting business on social media, creating promotional content by video taping and photographing the business.