Wasim Ishaque, PMP

Experience

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  Al Khair University

  Apr 2000 - Mar 2002

  Visiting Faculty

  Taught Advance Networks and Data Communication course at Masters level (M. Sc Computer Sciences and B. Sc. Computer Sciences

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  Jaffer Brothers (Private) Limited

  May 2000 - Mar 2001

  Network & System Administrator
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  National Registrationa and Database Authority(NADRA)

  Apr 2001 - Jul 2001

  Network & System Administrator
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  Information Technology Department, Govt of Punjab, Pak

  Aug 2001 - Feb 2004

  Manager Networks

  Was responsible for managing networks (LAN/WAN) of the entire Government of the Punjab. Managed a team of qualified Network Administrators and Network and System Engineers for designing, executing and maintaining different types of networks.

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  Information Technology Department, Government of Punjab, Pakistan

  Sept 2002 - Jun 2007

  • Definition on an annual-basis of the portfolio of Group-wide Strategic Initiatives in terms of business impact, deliverables and alignment with overall Corporate Strategy• Facilitate the development and review of the scope of Group Strategic Initiatives, project plans, KPIs (business impact/deliverables) and analysis in terms of market status and OpCo performance• Manage all communication channels along cross-functional areas thus ensuring alignment• Conduct business analysis/ deep dives on selected Strategic Initiatives to improve business impact/delivery• Monthly review of initiatives’ status with Project Managers and quarterly with Program Owners• Periodic reporting to Etisalat CXOs on overall Program/project status to gain management support to drive through resolution and successful delivery• Responsible for developing and improving the PMO Office within Etisalat Group, spanning end-to-end Project Management lifecycle and associated systems, roles, processes and capabilities Show less

  • Senior Manager Projects & Networks

    Feb 2004 - Jun 2007

  • Senior Technical Officer

    Sept 2002 - Jun 2007
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  Warid Congo SA

  Jul 2007 - Jul 2011

  Role was highly challenging as the company was sold to new management who were keen to instigate a turnaround of the business. Worked very closely with CEO on multi-fold initiatives to accelerate business growth and drive down the operating costs. Proud to be part of the management team to revamp the business growth by doubling the subscriber base in less than two years and becoming EBITDA positive. Significantly reduced IT operations cost through reformulation of IT Strategy with a focus on resource/cost optimization and renegotiating vendor contracts.Key initiatives and projects delivered:• Successfully completed customer registration process through in house development of application to capture customer information through a seamless integration with CRM and ERP systems • Supported Marketing and Sales teams to enhance customer reach and optimize distribution channel through deployment of Electronic Voucher recharge system (E-top-up) and Point of Sales integrated with Material management system• Worked hand in hand with Marketing Teams to successfully deploy differentiated call center services for High Value Customers with improved call response time and FCR• Supported regulatory teams by providing them key analysis through inter partner platform to convince the Regulator to adopt Asymmetric tariffs thus improving the bottom line • Supported marketing teams with in-house development of VAS products and services to improve topline with cross/up sale Show less As project Manager, I successfully managed to delivery IT projects these include: • Building state of the art Data Centers (main and disaster recovery) with all the latest hardware (Sun Micro-system) for business critical applications /databases, storage area network system, etc. • Enterprise Data Network and IP Telephony for all sites, offices, business centers, MSC’s, etc.• IP based contact center for 50 agents integrated with billing application and CRM• Telco Billing System based on ETOM standard integrated with CRM / ERP systems• ERP system based on Oracle suites (HRM, Financial, Supply Chain Management, etc)Major Responsibilities were • Creation and execution of project work plans for all IT projects• Management and revision of project plans to changing needs and requirements• Coordination with all functional managers within IT to align activity and resource planning• Project deliverable's reviewed and managed with change of requirements along with dependencies• Effectively applied project management methodology and enforce project standards• Prepared quality assurance procedures• Analyzed cost, risks related to projects• Formulation of IT budget and forecasting• Prepared procurement requirements(RFP’s), RFP/Bid evaluation, Contract documentation and negotiations, assisted procurement department in finalization of Contracts • Maintained effective communication with all stake holders• Vendor Management for effective coordination to monitor project timelines, milestones, internal and external dependencies, handover of project deliverables, evaluating associated risks and their mitigation strategies, etc.• Defining SOP’s and Processes for effective communication between internal departments and external parties for conducted Quality Assurance (QA) testing• Managing SLA’s/WLA’s/OLA’s with internal departments and stake holders for maintaining required KPI’s for business critical applications and resources Show less

  • Head of IT/CIO

    Nov 2009 - Jul 2011

  • Manager IT, Projects & Quality

    Jul 2007 - Oct 2009
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  Etisalat

  Aug 2011 - May 2016

  Managed entire program/portfolio of Strategic Initiatives for Etisalat Group executed across its global footprint. Provided operational support to Etisalat Group OpCo (Zantel) in managing business performance, stream lining new revenue growth and cost saving opportunities, provided relevant Group level support for areas like Marketing, Sales and Distribution, Revenue Assurance, HR, IT and Procurement. Frequent review/analysis of business performance and KPI’s with dashboard reporting to the management.

  • Group Senior Manager Strategic Project Management

    Mar 2012 - May 2016

  • Group Senior Manager Task Force Management

    Aug 2011 - Feb 2012
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  Technologia

  Jun 2016 - May 2017

  Senior Project Manager

  Managed and delivered numerous IT projects/programs for different business functions within Etisalat UAE operation.

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  Avaya

  May 2017 - now

  Senior Program Manager

  Managing the delivery of contact center/unified communication transformation projects/programs for key Avaya Accounts in the region.