Alexandra Chung

Experience

• 

  GLL

  Aug 2014 - now

  Trainee Management Scheme covered the following placements:Business Support - HRRoles included supporting the HR advisors and Business Partner with a high volume of Employee relations, issues and cases. During my time within the HR department I completed the following training:- Bullying, Harassment and Grievance Management- Absence & Sickness Management Training- Conducting Investigations Training- Conflict Management Course- Equality & Diversity for Managers & Supervisors Course Duty ManagerResponsibilities included supervising staff on duty and all activities, and ensuring the effective operation and safety of the centre. Responsible to the General Manager for the development, operation, programming and promotion of allocated aspects of the centre, such as administration, sales and brands, marketing, operations, staffing or technical matters. Health & Fitness Supervisor Responsible to the Assistant Manager for the day-to-day operation and supervision of an area of the business including: sales, service quality, brand delivery, cleanliness, staffing, health & safety and customer care. At the same time, ensuring that key performance indicators such as financial, sales and audits are met.Customer Service Advisor Responsible for delivering excellent customer service by answering phones, undertaking concierge duties providing information, handling transactions, managing access, responding to sales queries and converting them to sales, and dealing with complaints in the reception and sales areas.Recreation Supervisor (Wet and Dry) Roles included leading on all preparation and safety within a sport facility both Wet-side and Dry-side. Fitness InstructorRole includes planning, instructing and evaluating gym-based inductions, classes and ongoing member programmes. Using ethical motivational strategies to encourage potential members to join and stick to regular exercise programmes. Show less

  • Communuty Sports Manager

    Feb 2023 - now

  • Assistant Manager

    May 2021 - Feb 2023

  • Duty Manager

    Mar 2021 - May 2021

  • Graduate Trainee Manager Scheme at GLL

    Sept 2018 - Mar 2021

  • Gym Instructor

    Oct 2016 - Sept 2018

  • Front Desk Staff

    Aug 2014 - Oct 2016