Vimal Bhatt

Experience

• 

  Wipro Infotech

  Apr 2016 - Apr 2018

  IT Engineer

  IT Engineer in Wipro's client Company Honeywell. I Have faced many challenges and worked on in Honeywell with good appreciation.I have worked in Image deployment of OS like (Windows 7 and 10) on machine/system built and configuration. Troubleshooting is my best part in software like Implementation, Configuration, and Installation of different customized software’s/Applications. Even I have made a friendship with different vendors means my work in Coordination with vendors for hardware-related issues. Major work like Implementation/Up-gradation software and security patches using SCCM where I have worked with hands-on practice. Being centralized, I have Managed the Active Directory by creating of user-id, resetting passwords, changing Group Policies, etc. ANd also one more thing, i.e. Mobile platform where I did in Configuration of corporate mail using Air watch MDM (One of the popular MDM for MNCs compnay). I have Managed Daily checklist for printers, Wifi APs ,etc. Plus I Follow ITIL standard for planning, co-ordination and escalation hierarchy. Sounds Good!!! ITIL V3 experience. I have provided support on Video conferencing, Town hall, Skype call schedule. I have maintained the documentation and Inventory of IT Assets and all Equipments. For Rules and Regulation in IT Services, I followed process/SOP for any deployment /installation /Configuration. I have Worked on different Ticketing tools I.e. Remedy, Service Now, etc. <Great Experienc!!!> where I Follow Incident/Request Tickets and close on time as per SLA. and even I have attended Virus tickets and ensuring clean-up which is in Top Priority.This is my First and Last major experienc where I have learnt.Thanks to the Honeywell team for made me a professional IT Engineer. Show less

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  NewGen IT

  Jun 2018 - Oct 2020

  L1 Engineer

  Client: Sony IndiaResponsibilities: Handling L1/L2 level IT Support, Performing Upgradation/Migration for more than 1500 Laptops/Desktops from Windows 7/10 Pro to Windows 10 Enterprise for PAN India branches, upgrade/maintenance of system drivers and software applications using SCCM via Remote, Handling Office 365/Exchange troubleshooting. Asset Management, Vendor co-ordination, VIP/Critical user support.

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  NFinity Solutions

  Nov 2020 - May 2021

  Asset Management Specialist

  Working in Ciena with various responsibilities like Project on Refresh Activity: Image deployment (Windows 10/MAC Os) on latest system and User Configuration, Responsible for the acquisition, deployment, tracking and securing of all assets, Hands-on manager, and technical lead for all IT-related projects. MAC Support, Vendor co-ordination, Assisting Users with Pulse secure and Zscaler issues, troubleshooting issues related to OneDrive data sync, escalating issues faced while reimaging by MDT image, collaborate with teams across Ciena including Regional IT, HR and security as per business needed, Review source documents for completeness and accuracy in accordance with established procedures. Show less

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  Cvent

  Jun 2021 - now

  Working with Global team ensuring the fullfill of IT Services and closing the Ticket as per SLA. Imaging new Windows and Mac OS System.

  • Senior Engineer

    Feb 2023 - now

  • Service Desk Engineer

    Jun 2021 - Mar 2023