Jerry Zaslow

Experience

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  Aames Home Loan

  Feb 1998 - May 1999

  Director Outbound Telemarketing

  Directed all aspects nationwide outbound telesales operations. Responsible for sales, budget, incentives, procedures, benchmarking, quality, training, management of predictive dialing system, and adherence to FTC/FCC guidelines. Developed training and incentive programs that doubled sales over a six month period (from $5 million to $12 million.)

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  National Notary Association

  May 1999 - Dec 1999

  Director Customer Service

  Directed all functions associated with Customer Service Operations to include client services, insurance services and intercompany relations. Also responsible for sales and department training.

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  Comcast

  Jan 2000 - Jul 2008

  Training Manager/Senior Trainer

  Developed, designed, and delivered sales, customer care, product knowledge, and troubleshooting training for cable TV, high speed internet, and residential telephone products utilizing live delivery and e-learning solutions. Managed training department for 3 years. As manager responsible for all training curricula, overseeing all projects, development of trainers and support staff, Quality Assurance Department, review and evaluation of training, and partnering with clients and Senior Management. Prior to Manager position, was senior trainer responsible for delivering Leadership curriculum and the design/development of customer service, high speed internet and sales training. Show less

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  Baxter International Inc.

  Jun 2009 - Nov 2012

  Senior Training Representative

  Baxter Healthcare is the world market leader in the development and manufacture of products that save and sustain peoople's lives. At the Los Angeles and Van Nuys facilities, I am responsible for all developmental programs and initiatives around employee development for our population of approximately 1,400 employees. This includes all new hire/on-boarding programs, Leadership and personal development, shutdown training, training budget, tuition reimbursement, scheduling/approval of outside training and development of all in house development training (both platform and e-learning formats). I also deliver training and consult with our business units to assess, assist, and evaluate their training needs. Show less

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  Baxalta USA Corp. (formerly Baxter Healthcare Corporation)

  Nov 2012 - Aug 2015

  Project Manager I (Instructional Designer)

  Responsible for managing all training programs/projects for the BioScience Quality & Regulatory Compliance organization. This includes the following:1. Work with organization to understand GMP training and development needs for the business, performance issues and/or across employee groups and determine strategies to meet needs. 2. Manage the design, development, planning and implementation strategy across the organization. Ensure overall development and integration of training curricula and programs.3. Lead the design, development, implementation, and delivery of training curriculum globally. Collaborate with management and subject matter experts.4. Use strong instructional design methodology, including interactive activities, job aids, reference guides and competency-based evaluations. Develop training materials for the global courses, including, but not limited to PowerPoint presentations, facilitator guides and participant guides.5. Develop, customize, manage and implement online learning curriculum6. Develop testing and evaluation procedures. Provide recommendations for improvement.7. Continuously improves the training programs to ensure program effectiveness.8. Manage internal and external partners and suppliers related to specific initiatives. 9. Develop and report sustainable score cards that show progress to goals and report on key performance indicators. Establish tracking systems. Maintain project management database. Analyzes key performance indicators to assess program.10. Evaluate the effectiveness of training programs at satisfaction, activity, and business outcome levels.11. Serve as an “internal consultant” regarding the establishment and effectiveness monitoring for the program, and a resource to answer employee questions regarding training needs and programs. 12. Facilitates or co-facilitates sessions and “train-the-trainer sessions”. Show less

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  Baxalta

  Sept 2015 - Jun 2016

  Training Manager

  Responsible for the development and implementation of Operational Excellence training programs, training procedures and instructor qualification program globally for manufacturing facilities. Responsible for designing solutions that meet the overall needs as determined by global teams, subject matter experts and senior leadership. Develop evaluation and assessment strategy for the organization's GMP learning initiatives. Responsible for managing the continued deployment and use of new training courses. Responsible to manage suppliers. Show less

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  Shire

  Jun 2016 - Jun 2018

  Training Manager

  Training Business Process Owner who successfully led and managed all Technical Operations global training processes and procedures as well as the integration of two diverse training systems into one harmonized structure. Also, was functional Lead for Tech Ops Training that included LMS Migration and Training Transformation/revision. Owned, managed and administered all Technical Operations Instructor Qualification Programs. Managed deployment and maintenance of global Tech Ops training programs. Provided advice and council for regulatory agency inspections with regard to training process and programs. Managed training materials translation for languages other than English. Also, performed some instructional design functions in this role. Show less

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  Contract Employment Agency

  Sept 2018 - Nov 2018

  Senior Technical Writer
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  County of Ventura

  Nov 2018 - now

  Training and Development Facilitator

  Develops and facilitates both online and instructor led training programs undertaken by the Training Unit. Also acts as a business consultant to agencies/departments. Programs to include compliance training, career development, soft skills such as discrimination prevention, diversity and inclusion, time management, conflict management, temperament assessments, and any other topics deemed appropriate. Aligns the workforce and business systems of the County to their organizational strategic goals and development planning objectives. Show less