Cesar Mendes

Experience

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  Globalsys

  May 1997 - May 1999

  Systems Development / Technical Support

  System development and analysis system turned to Contact Center. Technical Support on platforms Melita (Unified IP) and EasyPhone (Current Altitude UCI).

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  SPREAD TELEINFORMÁTICA LTDA (Easyphone)

  Feb 2000 - Feb 2002

  Support Analyst / GPS

  The same activities performed at ALTITUDE SOFTWARE LATINO AMÉRICA.

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  DEDIC

  Feb 2002 - Apr 2003

  Technology Coordinator

  Restructuring of development sector, involving standardizations and efficiency at project address, minimizing in 100% the operation period and eliminating the expenses concerning overtime, resource allocations and wear.

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  Altitude Software

  Apr 2003 - Aug 2007

  GPS / Technical Support

  Technical support, performing tasks such as integrations in several platforms, integrations with PABX's and IVR’s, implementation and support for Call Center systems, developer of CTI IVR’s , installation of database (Oracle, SQLServer and Informix), Chats, Collaborator, Voice Recorder among other Contact Center modules. Full proficiency on Solution and Integration of Altitude Software Contact CenterDevelopment of systems for Contact Center (Visual Studio), integration with the product, reports and data modeling among other activities. Show less

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  Othos Telecomunicações Ltda

  Aug 2007 - Aug 2008

  Coordenador de TI

  The main purpose was to prepare a PABX based on VOIP technology, reduce the company costs concerning telephony in 70%, based on Asterisk solution. This project was successfully completed.

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  Altitude Software

  Aug 2008 - Sept 2012

  Project Coordinator at Altitude Software

  Definition of technical and strategic architecture for conducting the project, actuating on elaboration of time chart, progress control, technical proposal, holding meetings with the customer, technical follow-up and follow-up of activities, which were conducted, draft - status report, feedback application, project handover, interaction with R&D about customer, resolve technical issues, technical Knowledge transfer, and levering new businesses. Main achievementsAltitude wasn’t being able to increase business with Atento but we had one change with Bank Santander inside of Atento(POC). Successfully met 800 positions of assistance with client Atento, by creating a pilot having 100 attendant positions which provided significant outcomes. A highlight at capture of all assistance position of BBVA client, with the organization participation in a BID with other companies. This bid represented about 22.000 attendant positions around of the world, obtaining a billing of R$ 25 million for Altitude. I coordinated one stage of this project the implementation in Paraguay branch. Everything was successfulSuccessfully reached the problem solution and increase of new businesses with Palacio de Hierro in Mexico, through project management for regaining the client’s confidence. Provision of technical support and development, conducting integrations with many platforms and with PABXs, IVR, updating, implementation and Call Center system support. Programming of URAs CTI, chats, collaborator, among others. Management and installation of SQL Server 2008 and Oracle 10 database.Responsible for development of system for contact center, integration with the product, reports, data modeling and associated entities. Main clients in Brazil: Atento, Cetelem, Paschoalotto, CSU, Contax, Fidelity, Dedic, VoxLine, Estado de São Paulo, TIM, Claro, Folha de São Paulo, Infoglobo, Banco Itaú, Unibanco, Banco Santander, Sky, UOL, ACS Contac Center, ASK, VIVO, Telefônica among other clients. Show less

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  Othos Telecomunicações Ltda

  Oct 2012 - Feb 2013

  Business Applicatiion

  Responsible for a project in South Africa, conducting PABX architecture, based on FreeSwitch to support more than 15 million active calls per month, providing the cost reduction concerning telephony in 80%, besides elaborating a schedule and cost time chart, defining development tools and development environment

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  G4 Soluções para Contact Center

  Feb 2013 - Sept 2014

  Project Manager and Product Manager

  Responsible for planning, execution and monitoring of projects, team motivation, problem solving and decision making, presentations, handover, among other management activities. I was responsible for the project / product team with the main objective of redesigning and restructuring the existing product modules.Main achievementsIn the product area, I had the mission to restructure the development team. My main mission was to manage a highly competent team to rebuild a new product that adheres to the needs of the market. Part of the objective was completing and put to the test in large BPOs such as Atento, Contax and TIVIT. Show less

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  Presence Technology

  Sept 2014 - Sept 2017

  Project Manager

  Main responsibilitiesResponsible for identifying new business opportunities in different segments with the objective of understanding the client's needs and presenting the best applicable solution. Profound knowledge of RFP / RFI processes, conducting meetings, demonstrations, evaluations and trainings. Benchmark studies, solution design, pricing, and validate the professional services required for projects in Brazil and other Latin American countries. Responsible for developing the best solution for the client, interacting with internal departments. Responsible for providing instruction and knowledge to partner channels. Experience with On Premise, Hosted and Cloud Based projects.Main achievementsWe were able to enter Atento through a POC, being the main objective of the company in our territory. I was responsible for developing and managing the entire project.Success for company growth in the Brazilian territory. By 2014 Presence had about 200 service positions. The next three years we have reached more than 2000 positions, increasing our sales by more than 400%. The main challenge was to grow in an orderly and organic manner, taking into account the limited amount of resources in Brazil. Show less

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  3CORP Technology

  Sept 2017 - Dec 2021

  Business Development Manager

  Responsible for the incorporation of the company Enghouse Solution as main partner to Omnichannel solution of Brazil. My main goal was to include the portfolio of the Enghouse solution in the context of 3corp. During this period, I performed the activities with Sales Manager, Pre-Sales and Project Manager.Responsible for identifying new business opportunities during the prospecting process, in clients and partners, working with the objective of understanding the needs of the business and presenting the best applicable solution; responses to RFP / RFI processes, conducting meetings, demonstrations, assessments and trainings; elaborating Return on Investment (ROI), benchmark studies, Solution Design, quotations, as well as validating the Professional Services.Main achievementsI was responsible for presenting and including in the corporation's portfolio omnichannel solution (Enghouse). In a short time, we were able to implement this solution in some of the main clients of 3corp, reaching the goals and increase of revenue. Show less

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  LikeWater Communication Solutions

  Jan 2022 - now

  Chief Product Officer