Aaron Hawtrey - PMP, CSPO

Experience

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  Office Depot

  Jan 2004 - Jan 2012

  Developed private, public, and federal sector account business. Responsible for operation and customer service of a retail store- Managed and trained employees, conducted interviews, scheduling, daily and weekly reporting, safe and register audits, inventory and loss prevention, corporate and district initiatives, pricing of weekly ads, planogramming - Assisted in the building, opening, and managing a store in Valdosta, GA

  • Business Development Manager

    Jan 2006 - Jan 2012

  • Assistant Store Manager

    Jan 2004 - Jan 2006
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  Xerox

  Jan 2014 - Jan 2019

  Solutions Architect

  Led the deal pursuit team in solution design to include client technical requirement gathering, contracting vehicle and business case development, value proposition and transition strategy, proposal and SOW negotiations, and operational handover• Performed solution design within Fortune 1000 clients including United Airlines, Prudential, NFL, MLS, & Estee Lauder • Utilized GPO contract vehicles within state & local, federal (GSA, TCPN), and Healthcare (HCA, Premier, HPG) • Abated over a ten million revenue loss by designing a connection from necessary legacy output to an Oracle solution design tool to abate manual design resulting in improvement in transition timing (45%), solution design input (35%), and cost accuracy (30%). • Managed service integration of client’s ITSM (Salesforce Service Cloud, ServiceNow) into Xerox Help Desk• Developed exceptional hardware, software, security, and cloud solution skills by facilitating client discovery workshops to uncover technical and security requirements, pain points, and current state processes.• Highlighted benefits and potential risks by owning the solution design scope encompassing acceptable cost structures, technical requirements, transition, and operational resources• Considered the company’s head SME for Multi-Vendor Services (MVS)• Closed $110 million in total contract values in two years Show less

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  Lexmark

  Jun 2019 - Feb 2024

  Strategic Project Manager

  Oversaw the fulfillment of organizational goals and global initiatives by developing, coordinating, and executing strategic programs across Managed Services with an emphasis on Azure based programs integrating into CRM (Dynamics) and other backend process to enable global service delivery • Successful Projects o B2B/B2C programs using new user interfaces from newly developed cloud data collectors and a data lake repositoryo eCommerce Subscription program for consumer level customers to add managed services utilizing cloud technologyo Multi-Vendor program that achieved Solution Architect costing improvement (80%-time savings), new MDM for private brand consumables, and onboarding/integrating of a newly selected NA Service Delivery partnero Stabilized a multi-million-dollar Managed Services offering that faced 200+ issues by focusing on root cause analysis and long-term sustainability resulting in 85% issue reduction and 70% faster resolution timeo Migrated 37 global channel partners / 6,620 assets from a legacy (on premise) program to a cloud-based programo Supported Wal-Mart and Lexmark Help Desk integration and facilitated training of the new system and processes • Utilized Agile project principles to enable business transitions and process changes.• Identified risks with their probability and abatement strategies• Managed global cross-functional teams and stakeholder communication cadence including KPI executive presentations• Partnered with global cross-functional teams to define requirements, scope, risks, data governance, cost, and budgets• Performed as the Point of Contact for Technical Architects to the Operations, Service Delivery, and Marketing teams• Created & updated project artifacts including plans, milestones, roadmaps, backlogs, risk register, and RACI’s.• Designed user stories within ServiceNow for CRM (Dynamics) & Cloud (Azure) development • Conducted regular retrospectives to seek team improvement opportunities Show less

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  TruGreen

  Sept 2024 - now

  Information Technology Portfolio Manager