Allister Clarke

Experience

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  University of Waikato

  Jul 1998 - Sept 2002

  Audio Visual Support Technician

  I was employed as an Audio Visual Technician. The job entailed helping the lecturer’s set-up the visual, audio, and computer technology required for their classes. Also it involved being on call to sort out problems involving the technology at very short notice. Results of my work were teaching rooms running in optimum condition.

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  TelstraClear

  Sept 2002 - Aug 2003

  Support Specialist

  September 2002 to August 2003 - TelstraClear Ltd• Over this period I worked as a Support Specialist in the Fault Management Centre. • This position involved answering inbound fault calls from Residential customers. • I helped customers from the following areas: Clear Net, Paradise Net, Cable TV, and cell-phones. • While here, I gained one of the top KPI results for my team.

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  Sitel

  Nov 2003 - Sept 2004

  Customer Service Representative

  Worked as a Customer Service Professional at Sitel. Received in bound calls from Genesis Energy customers. These calls involved bill enquiries and faults with Gas and Electricity. As a result of this position I gained high call statistics.

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  Te Wananga o Aotearoa

  Sept 2004 - Sept 2013

  • Site support of desktops, laptops and printers issues (hardware and software).• Experience in Windows 7, 8, and Microsoft Office. Also setting up Windows machines running Citrix.• Day to day problem solving of computer and telephone equipment.• Creation of work orders from various sources e-mail, phone and personal contact.• A large project I was involved in was the migration (from Novell) of staff to a full MS AD environment; including the installation and training of staff on the new system. More recent projects involved migrating student labs to new machines and reimaging with ghost and later SCCM over the network. On the AD site of things I used AD users and computers, and group policy with printers.• I enjoyed this rewarding role as it involved the day to day contact with staff and students. Show less • Responsible for the first and second line IT support for multiple sites across NZ, incorporating both Microsoft AD and Novell systems.• Involved the resolution over the phone and Network using VNC, remote desktop, ConsoleOne, and NWAdmin.• A project I was involved in included the setting up and administrating of the IT equipment in support of the World Indigenous Peoples conference in Education.• The support desk was also involved in the day to day maintenance of IT equipment on a site within Hamilton Show less

  • IT Field Technician

    Jul 2006 - Sept 2013

  • Help Desk Support Technician

    Sept 2004 - Jul 2006
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  Dimension Data

  Sept 2013 - Oct 2013

  Desktop Engineer

  September 2013 - Dimension data NZ limited – Desktop Engineer• For 4 weeks I was employed on contract to rollout new LCD’s, Desktops, and Laptops to various Hamilton City Council sites. • Backed up user data, rolled out the applications, and tested. • Proficient in using Symantec apps and supporting new user software.

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  Spark Digital NZ

  Nov 2013 - Nov 2013

  Desktop Engineer

  November 2013 - Gen-i - Desktop Engineer• Over 4 days I helped with a green field build and cutover for Freightlines. • Testing the new circuit and the setting up of new ICA connections on win terms. • Also being available after the cutover, to help users.

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  Datacom Midlands

  Apr 2014 - Sept 2015

  IT Field Engineer and Systems Engineer

  April 2015 to June 2015 – Datacom – Systems Engineer Level 1 and Service Co-ordinator• Currently employed in the Midlands Server Management Group. Moved from the field to this Group as Datacom required my assistance. • Received calls and e-mails, and logged new tickets into Naverisk and R12. • Monitored and cleared alerts, Mail Marshall, and BAU checks. • Helped to support customers using the LimeLite platform and various other servers. • Checked backups, Citrix farm’s, VM’s, AV’s, and GPO backup checks. • Gained a lot of new skills and experience with new systems and processes.April 2014 to April 2015 – Datacom – Onsite/Field Engineer• Worked Full Time as a Field Engineer for the Midlands region. (I was employed on a 3 month contract that was extended, and also involved the duties above) • Covered a large geographic area at sometimes short notice. This involved BAU and project work for many nationwide customers’. • For example Foodstuffs, Lotto, Kiwibank, Postbank, ASB, IAG, Placemakers, ACC, LINZ, MBIE, etc. • Racked equipment and installed cables into a Datacentre. Experienced in labelling standards, and how to handle and keep tidy multiple cables. • This position was varied and very interesting. I was exposed to new technologies, and new systems. Show less

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  TALKINGTECH

  Oct 2015 - Oct 2016

  Customer Support Representative

  Various ... More to follow

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  INFX

  Oct 2016 - Jun 2020

  IT Systems and Support Engineer

  Contract IT Support for CRV Ambreed at 2 Sites. Varied and busy role which I really enjoyed. I covered Desktop Support along with work as a level 1 Systems Engineer. I gained a lot from this role in terms of new technologies, Systems, and Customer Support exposure. Every day was different as I met deadlines and prioritised my work load. I worked with people face to face and over the phone.

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  Elite Business Systems

  Jul 2020 - Mar 2021

  Remote Support Engineer

  Helpdesk role that delivers first-line support to a large customer base. Position answers and evaluates all inbound service requests with feasible first call resolution.

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  The Warehouse Group

  Sept 2021 - Jun 2023

  Customer Care Specialist

  • Taking 150+ inbound calls per week for The Warehouse and Warehouse Stationery.• Logging calls and cases for customer queries and following up to get resolutions.• Providing technical support to customers for our websites and phone apps.• Sending email updates to customers on the status of their orders and other queries.• Handling and deescalating customer complaints related to instore and online issues.

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  Waka Kotahi NZ Transport Agency

  Jun 2023 - now

  Customer Service Representative