Wanda Ramirez

Experience

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  Continuum Global Solutions

  May 2019 - Oct 2020

  Customer Service Agent

  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.• Managed customer calls efficiently in fast-paced call center environment.• Offered callers information in English and Spanish to answer questions and assist with service issues.

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  Teleperformance

  Oct 2020 - Feb 2021

  Customer Service Agent

  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.• Verified account information and personal data to maintain security and confidentiality.• Maintained excellent call stats using effective communication skills.• Delivered fast and friendly service regarding questions and service complaints.

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  Boost Bpo

  Mar 2021 - Feb 2022

  Quality Assurance Specialist

  • Manage timely flow of business intelligence information to users.• Prepare documents, send and follow up on express email.• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.• Perform all other related tasks required by the position.

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  The Ksquare Group

  Feb 2022 - now

  Jr. IT Recruiter

  • Source and attract new candidates• Screen candidates resumes and job applications• Filter candidates and conduct interviews for open positions• Develop and update job descriptions and job specifications• Monitor and apply HR Recruiting best practices• Provide well documented recruiting reports for the rest of the team• Prepare recruitment material and post jobs to appropriate job boards• Design and implement overall recruiting strategy• Work along with various department heads to keep track of recruitment needs• Onboard new employees in order to become fully integrated• Collaborate with the head of HR in order to implement efficient recruitment strategies Show less