Hammoudeh Hasan

Experience

• 

  Al Khayyat Motors

  Apr 2004 - now

  Annual budget and monthly Target• Participating in setting the annual budget for AF Dept.• Distribute the monthly target for all service Dept. and monitor their performance• Participate in formulating incentive scheme and submit the data on monthly basis• Run productive service center through customer retention, cost control and maintenance of all service records.Customer Service• Establish and maintain good customers relations to encourage referral business• Handles customer complaints immediately and according to dealership's guidelines• Ensure quality of work, attitude and performance meet or exceeds customer satisfaction goals Show less Training Operations1. Trained staff on administrative policies and procedures and monitor consistent compliance across operations.2. Deliver periodic technical training covering new systems and components offered by automotive manufacturers and motivate technicians in maintaining up-to-date skillsWorkshop Operations1. Manage all overall operations of the workshop for providing maintenance and service to customers’ vehicles ensuring optimum utilization of resources and on time completion of all planned jobs.2. Assess workload, assign tasks to departmental personnel and monitor performance ensuring achievement of quality and customer service objectives.3. Supervise and ensure achievement of departmental goals and objectives including workshop productivity, cost control and customer satisfaction scores.4. Assist in hiring, orientation and induction of all service department personnel to meet the current and future needs of the company.5. Participate in developing and executing strategies and action plans drive growth through new, repeat and referral business.6. Liaise with factory representatives of the principals in implementing manufacturer warranty policies and procedures.7. Plan and ensure efficient maintenance of equipment and tools as well as availability of optimum inventory of spares, consumables and other materials in the service area. Show less 1. Identified and assess future and current training needs in consultation with line managers.2. Devised technical training programs according to organizational requirements. Produce training schedules and classroom agenda.3. Updated technical notes aligned to instructions from automotive manufacturers and advised appropriate departments on technical changes.4. Determined course content according to objectives and prepared training material accordingly.5. Monitored and evaluate training program’s effectiveness. Show less 1. Maintained an effective service system in Service center regularly to ensure efficient working throughout working hours.2. Collected daily log and service report from technicians and gather information on faulty products and systems for necessary action.3. Administered check lists, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.4. Scheduled and performed routine preventative maintenance in accordance with the Company’s Preventative Maintenance Policy.5. Substituted duties of the Service Manager position in his absence. Show less 1. Coordinated and communicated with technicians on all technical matters related to servicing of customers’ vehicles and provided technical assistance for applying advanced theory, principles, concepts and methods.2. Liaised with technical platforms of manufacturers for complex cases requiring further diagnosis and followed up to obtain effective viable solutions.3. Investigated major technical issues related to vehicles reporting for repair, identified root causes and produced reports for action by the principals’ technical teams. Show less 1. Processed warranty claims adhering to policies, procedures and guidelines of the manufacturers.2. Conducted regular reviews of warranty repair orders ensuring completeness and accuracy.3. Ensured that the replaced parts under warranty availability adhered with their tags in the dedicated warranty store following the manufacturer recommendation.4. Reviewed all returned and/or rejected warranty claims and prepared repair orders for immediate resubmission.5. Communicated with the warranty claim representative of the appropriate manufacturer regarding any claims requiring special authorization. Show less

  • Customer Service Manager

    Feb 2020 - now

  • Workshop and Training Manager

    Sept 2012 - Jan 2023

  • Technical & Training Manager

    Aug 2010 - Sept 2012

  • Assistant Service Manager

    May 2008 - Aug 2010

  • Technical Advisor

    May 2006 - May 2008

  • Warranty Administrator

    Apr 2004 - May 2006