Lotta Salin

Experience

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  Buusteri Oy

  Jun 2013 - Jul 2013

  Telemarketing Agent

  My responsibilities as a telemarketing agent:- Selling magazines by phone- Using cold calling for contacting potential customers - Closing the deals and rocking the sales- Promoting "Kotivinkki" magazine and boosting the sales of the productI reached my sales goals and I was one of the most successful telemarketers in the office. I learned valuable customer service skills and learned how to solve conflicts. My negotiation skills improved significantly.

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  PH Marjatori

  Jun 2015 - Aug 2015

  Salesperson

  My job as a berry seller:- Serve customers, sell berries and vegetables - Arrange, maintain and clean the counter- Manage the berry inventory and make new orders when needed- Work alone independently and together with colleaguesI learned valuable seles and customer service skills. My confidence with working independently increased. I also learned how to use a payment terminal and cash register.

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  PH Marjatori

  Jun 2016 - Aug 2016

  Salesperson

  I was asked to continue working at PH Marjatori, so I went back there for another summer. This year, I also participated for training new summer employees. The tasks included:- Guiding and training the new summer employees- Serving customers, selling berries and vegetables- Arranging, maintaining and cleaning the counter- Managing the berry inventory and making new orders when needed- Working alone independently and together with colleaguesI learned how to teach new colleagues and transfer information. I enjoyed being a role model and leading by example. Show less

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  S-ryhmä / S Group

  May 2017 - Aug 2017

  Salesperson

  I worked in a grocery store and my tasks included:- Customer service and cashiering- Creating Tax Free and Invoice documents- Stocking of shelves, cleaningI learned how to work under a pressure in a hectic working environment. My customer service skills improved. I got positive feedback from the customers and colleagues about my positive and energetic attitude.

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  Verohallinto - Finnish Tax Administration

  May 2018 - Sept 2018

  Tax Clerk

  My responsibilities as a tax clerk:- Making tax assessment decisions of individuals- Getting familiar with income tax law- Communication and customer service with taxpayers via phone and electronic letters- Using GenTax and MS Office softwares on a daily basisThis work experience taught me how to adopt new information quickly. I became more self-confident with making decisions independently and with justifying them. My communication skills and problem-solving skills improved. Show less

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  Verohallinto - Finnish Tax Administration

  May 2019 - Sept 2019

  Tax Clerk

  I was asked to work for the second summer in Finnish Tax Administration so I decided to continue there. This year I was able to offer support for the new summer trainees who worked in the organization for the first time. My main responsibilities as a senior tax clerk :- Making tax assessment decisions of individuals, business owners and self-employed people- Learning more about income tax law- Making tax assessment decisions independently and justifying them based on the law - Using GenTax software and MS Office daily- Communication with taxpayers via phone and electronic letters- Supporting other team members and offering help Show less

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  Väre

  Feb 2020 - Apr 2020

  Consumer Sales Trainee

  Main tasks included:- Focusing on a sales channel "kilpailuttaja.fi"- Organizing & managing new electricity contracts and customer flow from "kilpailuttaja.fi"- Sending follow-up offers to current customers (e-mail & text messagas)- Organizing contracts and customer profiles at CRM system (Microsoft Dynamics)- Customer service via e-mail and phone- General sales related tasks with Microsoft Dynamics 365 and Kolibri softwaresI learned to handle routine and ad hoc tasks. I enjoyed working in a dynamic industry which was highly competed. I learned a lot about marketing and sales activities in the electrical industry. I also learned how to prioritize and get my responsibilities done under pressure. Show less

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  Verohallinto

  May 2020 - Aug 2020

  Tax Clerk

  I specialized in forest taxation in Finland:- Tax assessment decisions of individual forest owners- Making tax assessment decisions independently and justifying them based on the law - Communication with individual forest owners about forest taxation via electronic channels and phone calls- Working with a talented team of tax clerks who supported each otherI enjoyed being able to widen my knowledge about taxation and learn about forest taxation in Finland. I got a chance to serve a new customer segment, individual forest owners, which was totally a new experience. Furthermore, I received positive feedback from my colleagues about being proactive and organized with my responsibilities. Show less

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  Väre

  Feb 2021 - Apr 2021

  Sales Support Representative

  I specialized in solar energy and solar panel sales. My main responsibilities and tasks were:- Sending personalized solar panel offers for B2C customers- Being responsible for the whole sales process from prospect to closed deal ( Consulting and mapping the customer needs, sales negotiations, closing the deals)- Conducting a customer feedback survey, data analysis with MS Excel- Communication with external partner organizations, e.g. installation orders- Sales related back office tasks- Creating new customer profiles and new contracts into CRM system (Microsoft Dynamics)- Assisting the customer service teamI reached my sales goals and enjoyed being able to grow my expertise in the field of solar energy. I was able to work for a better tomorrow and able to increase the knowledge of public about renewable energy. My sales, communication and negotiation skills improved a lot. The industry was dynamic, constantly developing and under a tense competition which is why there were new opportunities every day. I learned how to work under a pressure. Hands-on working style and a can-do attitude were highly needed in this position. Show less

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  LUT University

  May 2021 - Aug 2021

  Research Assistant

  I worked as a part of International Marketing team at LUT School of Business and Management (LBM). I offered assistance for professors and research groups with conducting different academic research articles. I spent most of my time data gathering. In this position, I was responsible for:- Recruiting potential interviewees and company representatives for research interviews- Gathering quantitative data- Assisting with a systematic literature review- Conducting over 20 research interviews related to B2B influencer marketing- Conducting over 20 research interviews related to digital sales interaction in the context of international solution selling- Conducting over 30 research interviews related to influencer marketing in the context of a travel campaignI learned a lot about academic world and I was able to see from the inside how academic research is conducted. I met lots of new people who were experts in their own field. This position was a great match with my personal interests. Show less

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  University of Eastern Finland

  Sept 2021 - now

  ➡ Academic peer-reviewed publications• Salin, L. & Koponnen, J. (2023). Käsiteanalyysi etäjohtamisesta. Hallinnon Tutkimus, 42(5), 545-559. https://doi.org/10.37450/ht.124958 • Salin, L., Koponen, J., Keränen, J., & Metsola, J. (2022). Poikkeuksellista viestintää – Voiko etävuorovaikutus tuhota arvoa? In Koskela, M., & Kantanen, H. (Eds.), Poikkeuksellinen viestintä (pp. 126-142). Helsinki: ProCom - Viestinnän ammattilaiset ry. https://doi.org/10.31885/2022.00001➡ Conference presentations • 14.-16.6.2023 European Academy of Management, EURAM 2023. Dublin, Ireland. Attending in-person.• 21.4.2023 A new era of leadership: Digital discourse, culture(s) and communication. Paris, France. Attending online.• 19. - 22.10.2022 European Communication Research and Education Association, ECREA, 2022. Aarhus, Denmark. Attending in-person.• 14.-16.9.2022 Industrial Relations in Europe Conference IREC & Työelämän tutkimuspäivät 2022. Tampere, Finland. Attending in-person.➡ Research exchange• 6. - 14.11.2023 in J.F. Oberlin University. Tokyo, Japan. In-person exchange. • 11. - 15.9.2023 in Ca' Foscari University of Venice. Erasmus staff exchange in Venice, Italy. In-person exchange.• 3. - 13.9.2022 in J.F. Oberlin University. Tokyo, Japan. In-person exchange. ➡ Grants• 2023: Liikesivistysrahasto, 26 000 €.• 2022: Liikesivistysrahasto, grant for a conference trip, 1 500 €.• 2022: Joensuun kauppaopetuksen tukisäätiö, grant for the promotion of a doctoral dissertation, 5 000 €.➡ Teaching2024• Teacher, Master level course "Haastavat tilanteet liiketoiminnan johtamisessa". 6 credits. Organized by UEF Business School.2023• Supervisor for bachelor students writing their thesis• Assistant teacher, Master level course "Palveluliiketoiminta ja aineettoman pääoman johtaminen". 6 ECTS credits. Organized by UEF Business School.2022• Assistant teacher, Master level course "Palveluliiketoiminta ja aineettoman pääoman johtaminen". Show less With an international research team we investigate e-leadership and digital communication in large IT companies in Finland and Japan. The research project is funded by Academy of Finland.My main tasks as research assistant:- Co-authoring a scientific paper of e-leadership- Research collaboration and recruitment of IT industry experts (executive board members) from large IT companies- Conducting over 25 research interviews with the IT industry experts- Updating our blog, writing new blog posts Show less

  • Doctoral Researcher

    Jan 2022 - now

  • Research Assistant

    Sept 2021 - Dec 2021