Nikhil S B

Experience

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  Accenture

  Jun 2008 - Jul 2009

  Customer Relationship Manager

   Working with a UK based client, which deals with insurance. Responsible for managing their accounts with the payments and reconciling them with the right entries. Responsible for the payments made by them through various means and tracking the payment and getting it on the account. The team won the quarterly summit award in the remediation project.Core Responsibilities: Trend analysis on forecast Vs actual and aligning them to the actual business SLA. Being in touch with the brokers and underwriters to get the accounts green without any pending overdue payments. Achievements: As a part of the remediation project initiated by the credit control team, I helped the team by clearing a debt of 99000 pounds, which helped in achieving the Best Team Award in Accenture Financials Ltd. Show less

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  IBM

  Feb 2012 - May 2012

  Operations Analyst

  My team along with me were responsible in analysing the Business Operations of the company in the middle and eastern parts if europe. We were also responsible in making the reports reviewed by the top management on a weekly and monthly basis.

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  VIBGYOR MANAGEMENT SERVICES

  Jun 2012 - Dec 2014

  Manager

   My team and I were responsible to get in as many as clients possible for the company through cold calls, relationship building and various other sources. To give presentations to the clients and market the company.  As a manager my responsibilities was to manage the team and also motivate them towards achieving the goals of the company.  I was also responsible to follow up with the clients for any queries regarding the process and monitor my team from the client’s point of view and also access the quality of the team. Show less

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  IBX Technologies

  Jan 2015 - Mar 2016

  Team Leader

   Ensure Center and Business targets are met within the set SLA’s.  To acquire & update knowledge on procedures related to relevant processes. To make sure that audit requirements of the organization are met and are not violated. To ensure that the Performance level agreements are met on a daily and monthly basis. Issues & concerns are immediately handled without affecting the process flow. Core Responsibilities: Management Information System Reporting [MIS Reporting] – Client facing role. Single point of contact for my team to review historic performance.  Maintaining the QC and the internal reports for the management to view the performance of the teams.  Analyzing the performance reports of various teams for better solution and increased effectiveness of the team members.  Analyzing the sales calls reports to understand the promises made during the sale and ensuring the customer gets what has been promised.  To prepare weekly and monthly MIS reports on Key Performance Indicators (KPI) Slides, Productivity and Monthly and Yearly Quality and Leave Data. Show less

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  Bennett Coleman & Co. Ltd. (The Times of India)

  Jun 2016 - Jul 2016

  Assistant Manager

  Handling a team, set of agencies and DSA’s for classifieds. Create communication platform to attract relevant advertisers and generate quality response.Introduce concepts/ schemes to generate higher revenue returns and develop community concept. Assisting in page making and layout for special features to meet the expectations.Tracking the high revenue generators and building relationships with them to generate higher results by revising the rate

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  Luxury Escapes

  Aug 2016 - Nov 2017

  Manager

  • My responsibilities as the Inside Sales lead included hiring of the Inside Sales team, training them with the new concept of time shares concept and channeling the information to the end customers.• Suggested process improvements by constant reporting and collaborating with the global teams.• Assigning targets and helping the team achieve the numbers as given by the heads in Australia.• Liaise with the BD team to make them understand the customer needs and make changes to ensure brand consistency. • Assisted the marketing team with various marketing activities to acquire more clicks on the website and also increasing the call flow.• Using customer feedback to improve process which engages in repeated sales and customer retention. Show less

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  Cookifi

  Jan 2018 - now

  Business Head

  My responsibilities here is to build and motivate the Sales Team across different channels to achieve the organizational numbers. Lead all the Sales team across various channels from the front and help them achieve their numbers – in turn helping myself achieve my numbers as promised to the organization. Hiring the right sales personal and training them to be the right sales asset to the company. Relationship building with the existing cliental with regular interaction and meetings to generate more revenue to the company. ROI driven marketing campaigns and effectively increasing sales with a planned agenda. Suggested process improvements by reporting and collaborating with all the departments and also training them regarding the process changes. Taking the customers feedbacks as the main priority and maintain the quality of the ratings at the peak making the changes required in all the departments. To not only restrict my responsibility is Sales and also making myself a part of the other departments and suggesting process improvements at the best costing possible. Coordinating with all the departments to ensure the smooth functioning of the orders to ensure the best quality feedbacks. Show less