Dimitris Kerastaris

Experience

• 

  Liarommatis & Partners Law Firm

  Jan 2001 - Aug 2002

  Attoney at Law Trainee
• 

  Global Sports Management

  Jan 2002 - Jan 2003

  Legal Counsel
• 

  Teleperformance

  Jun 2003 - Jan 2009

  • Senior Account Manager

    Jan 2007 - Jan 2009

  • CRM / Telesales Operations (reporting to the COO)

    Jan 2006 - Sept 2007

  • Human Resources Department (reporting to the HR Director)

    Jul 2004 - Apr 2006

  • Internal Operational Auditor (reporting to the Internal Audit Director)

    Jun 2003 - Jun 2004
• 

  WIND Hellas

  Jan 2009 - Jan 2015

  • Planning and delivering CRM strategies across the company for all (Mobile and Landline) Consumer and Business customers encouraging customer retention and loyalty.• Full P&L responsibility by managing a Retention budget. • Monitor and optimize Customer Lifetime Value strategies ensuring maximum profitability.• Customer journey mapping, analyzing touch points within the organization and maximizing commercial opportunities.

  • Customer Relationship Management Director

    Sept 2013 - Jan 2015

  • Customer Operations & Commercial Call Centers Director

    Jan 2009 - Aug 2013
• 

  Vodafone

  Apr 2015 - Aug 2016

  Head of Care & Tech Support

  • Responsible for providing superior, dedicated customer service to Consumer and Business Customers (both Mobile and Fixed Operations) leading the entire variety of Customer Operations across all internal workgroups that contribute to Touch Point NPS, Retention and Loyalty.• Leading Customer Service Integration btw. Vodafone (Mobile Consumer & Business Customers) and HOL (Fixed Consumer & Business Customers).

• 

  Teleperformance

  Aug 2016 - now

  The German Nearshore region is home to over 7,000+ passionate individuals who provide services to more than 50 leading global brands across various industries operating in 6 countries: Georgia, Kosovo, Bosnia and Herzegovina, North Macedonia, Armenia, and Croatia. End to end P&L responsibility for the Teleperformance Germany Domestic and Nearshore Operations over 6 different countries.

  • Chief Executive Officer - Nearshore German Speaking Markets

    Jan 2023 - now

  • Chief Operating Officer (Domestic + Nearshore)

    Jun 2023 - Nov 2023

  • Chief Operating Officer Nearshore

    Jun 2018 - Jan 2023

  • Vice President of Strategic Account Management

    Aug 2016 - Jun 2018