Mariel Ochoa

Experience

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  Shangri-La the Fort

  Apr 2018 - Jul 2019

  Banquet Waitress

  Participated in ongoing training to enhance job skills and knowledge. Provided exceptional service to high volume guest.

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  The Bistro Group

  Jul 2019 - Apr 2020

  Barista/Cashier

  Delivered high level of customer service using active listening and engagement skills.Learned roles of other departments to provide coverage and keep store operational.Trained new team members in cash register operation, stock procedures and customer services.

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  The Greenbrier

  Oct 2020 - Sept 2021

  Restaurant Server/Hostess/Food Runner

  •Provided extensive meal recommendations while accommodating food allergy concerns.•Stayed attentive to server availability and table turnover to quickly seat guests. •Effectively communicate operational information to manage customer expectations and ensure seamless service flow. •Maintained a polite and professional demeanor to encourage inquiries and order placements.

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  Fontainebleau Las Vegas

  Feb 2024 - now

  Host

  •Collaborated in overseeing reservation, handlings incoming calls and validating upcoming reservation.•Implemented an efficient waiting list system during peak periods, delivering precise wait time estimates to guests through clear communication channels.•Orchestrated the seating arrangement meticulously, ensuring swift and efficient placement of guests based on reservations, group size, and server availability.•Addressed guest inquiries promptly, delivering comprehensive information about the establishment and adeptly addressing menu or service-related queries.•Extended menus to seated guests, accompanied by concise descriptions of specials or promotional offerings. Show less