Gaby Ayala, PMP

Experience

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  Comfort Inn

  May 2012 - Aug 2012

  Sales & Marketing Intern

  • Guest relations, guest service, and sales• Hotel sales telemarketing• Marketing through social media and e-mails• Outside sales and property networking• Cross trained banquet set ups and catering, front and back of house management

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  Embassy Suites

  Dec 2012 - Jun 2014

  Front Desk Agent

  • Take ownership of guest’s challenges and follow through to ensure guest satisfaction• Create welcome packages for elite guests while completing daily paperwork• Input incoming guest reservations into property management system, paying close attention to guest requests and details of each reservation. • Campaigned to up-sell rooms where ever possible to maximize hotel revenue• Provide information regarding hotel policies and activities in response to queries both on the phone and in person• Processed all cash and credit card transactions; posted all charges; and generated necessary reports Show less

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  NUXE US

  Jul 2014 - Oct 2016

  Sales Coordinator

  • Implementing purchase orders and sending a sales order report to our logistic company on a daily basis• Tracking sales orders to ensure that they are scheduled and shipped out on time• Following up on all daily invoices• Communicating with logistic company on return of products and establishing credit memos according to company policy• Gaining inventory management experience to further learn how to organize, operate, and forecast stock• Working as a liaison between sales representatives and customer service to resolve customer order issues and complaints• Completing administrative and accounting tasks such as organizing office maintenance repair, cash collection/debt recovery, checking of monthly closing information, and filing documents• Assisted Online Sales & Marketing Manager with customer service when needed• Managed a logistic project for a key account Show less

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  Brown Parker & DeMarinis Advertising

  Nov 2016 - Nov 2019

  • Senior Project Manager

    Dec 2018 - Nov 2019

  • Project Manager

    Dec 2017 - Dec 2018

  • Account Coordinator

    Nov 2016 - Dec 2017
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  Pace Communications

  Dec 2019 - Apr 2021

  Project Manager
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  The Experience Design Studio (XDS)

  Apr 2021 - Mar 2022

  • Senior Digital Project Manager

    Dec 2021 - Mar 2022

  • Digital Project Manager

    Apr 2021 - Dec 2021
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  Industry Dive

  Apr 2022 - Dec 2024

  • Design Operations Manager, Brand & Marketing Design

    Nov 2022 - Dec 2024

  • Design Project Manager, Brand & Marketing Design

    Apr 2022 - Nov 2022
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  Informa TechTarget

  Dec 2024 - now

  Design Operations Manager