Regina Lucas

Experience

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  ALSAC/St. Jude Children's Research Hospital

  Aug 1993 - Aug 2015

  Sr. Director, Human Resources

  2010- 2015 - Sr. Director, Human Resources2001 – 2010 – Director, Human ResourcesLed workplace investigations, mediated disputes, conducted confidential inquiries, managed conflict resolution and disciplinary actions. Served as interim Sr. VP. in the absence of the Sr. V.P. Improved employee morale and reduced turnover through policy advice. Supported management as a certified executive coach. Directed HR analytics, selected new HR technology, updated employee handbook, and developed payroll audit plan for efficiency. Advised executive leadership on financial and legal implications of human resources strategies.Accomplishments• Developed an employee relationship management model with a case management system, including standardized documentation, centralized storage, methodical investigations, and exit interviews.• Created a human resources analytics function for enterprise-wide workforce analysis. Implemented a measurement management system using KPIs and KRIs to optimize HR service delivery. • Researched and proposed the development of an enterprise-level diversity and inclusion program to increase the understanding and appreciation of cultural differences within the organization, which included the development of metrics, policy, survey questions, and the project plan.• Developed the Disaster Recovery Phase of the Human Resources (HR) Business Continuity Plan that enables the maintenance of critical business operations and restoration of general business, which included assessing the potential impact, defining essential functions, and developing business continuity and disaster recovery plans to adequately address business disruptions at an enterprise level for human resources activities.• Collaborated with ALSAC’s Chief Information Officer and other Information Technology Services (ITS) leaders to conduct a thorough ITS team talent audit. This review created a plan to implement a comprehensive talent management strategy. Show less

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  Porter-Leath

  Oct 2015 - Mar 2018

  Director of Human Resources

  Led and managed complex workplace investigations, including gathering evidence, interviewing witnesses, and documenting findings to ensure fair and impartial outcomes; mediated disputes between employees and managers to resolve conflicts constructively. Collaborated with stakeholders to inform them of the status of any issues/investigations. Led and directed the staff in all areas of the Human Resources Division, serving as the primary decision-maker. Identified employee needs and developed programs and procedures to enhance morale and reduce turnover. Provided advice and counsel to employees, managers, and senior management on various human resources issues. Conducted and resolved highly sensitive, confidential investigations by partnering with key stakeholders to ensure equitable resolutions. Guided conflict resolution, grievance handling, and disciplinary actions.Accomplishments• Conducted situational analyses to find process gaps and create strategies to minimize risks and ensure legal compliance. Developed training plans for staff related to various regulatory requirements.• Established a recruitment strategy aligned with changing Agency needs and created a workforce analysis to support informed hiring and turnover decisions. I also designed a plan for monitoring employee performance and coaching for success. • Administers the pay plan by performing regular compensation surveys, organizing and conducting job evaluations, drafting pay budgets, overseeing and scheduling individual salary actions, and proposing, planning, and executing adjustments to the pay structure.• Reviewed HR policies, the employee handbook, and other procedures and updated as needed. Assisted in designing and delivering training on employee relations topics, such as workplace harassment, workplace violence, and labor laws (FMLA, ADA, etc.) Show less

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  City of Memphis

  Aug 2018 - Oct 2024

  Benefits Manager

  Managed the administration of benefits, disability, pension, and retirement programs according to the City of Memphis’ approved rules and regulations. Developed strategies to improve the operations of the Benefits Department and served as the City of Memphis Pension Administration Board Secretary and ex-officio Chairman of the Pension Administration Board. Worked with city attorneys to defend retirement appeals. Accomplishments• Designed and implemented educational programs that empowered employees to understand and manage their retirement savings alongside comprehensive new-hire orientation programs. • Developed a thorough case summary report that equipped pension board members with a complete understanding of each pension disability case, ensuring full compliance with city ordinances and state and federal laws. • Spearheaded the creation of an electronic pension disability file repository in SharePoint, allowing attorneys to access and compile briefs for pension appeals.• Streamlined the pension retirement and disability processes through automation, introducing electronic applications and an efficient retirement status tracking portal. • Created a training program on pensions and retirement for the pension administration board to enhance their ability to make informed voting decisions. Show less