Immo Compas

Experience

• 

  MDK Schleswig-Holstein

  Jan 1993 - Jan 1999

  Software Developer

  Software development for data capturing tools and data processing tools. Developing software for predicting hospital residency times for specific cases.

• 

  IBM

  Jan 2000 - now

  - Managing IBM Storwize Storage Support across DACH including world-wide out of hours support- Leading and growing a high skilled team of 25 employees in Germany and Switzerland- Responsible for client satisfaction for IBM and OEM Storwize products- Solving complex and critical situations across storage brands- Close collaboration with director and VP Level management- Monitoring of support KPIs and ensuring steady improvements within the team - Managing 13 specialists for IBM SAP Appliance Systems and network products from different vendors- Responsible for client satisfaction and out-of-line situations- Ensuring support capabilities for Network Technical Support in DACH, UKI, CEE and SAP Appliance Systems in EMEA- Forecast management and KPI reporting - Managing 10+ education specialists for storage and server platforms- Ensuring availability of required technical content- Planing and justification of lab equipment- KPI reporting - Leading a team of Product Field Engineers for IBM Storwize and IBM NSeries products- Prioritizing team activities- First point of contact for questions from the upper management- Planning of lab investments- Focal point for our OEM partner - Solution support and services for IBM Total Storage Tape products- Problem solving, performance analysis, field education- Providing remote and onsite service during critical installation and updates- Service development and delivery- technically managing OEM customer business and relationship for IBM LTO Tape products

  • Remote Technical Support Manager Storage - Market Segment Lead DACH

    Jan 2019 - now

  • Manager TSS Network Hardware Support | Center of Excellence SAP Infrastructure

    Mar 2017 - Dec 2018

  • Manager TSS Technical Education Competence Center

    Jan 2016 - Mar 2017

  • IT Engineer - Support Team Lead

    Oct 2010 - Dec 2015

  • IT Engineer - Product Field Engeneering

    Jan 2000 - Oct 2010