Bander ALJabreen

Experience

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  The National Commercial Bank - AlahliNCB

  Jan 2000 - Jan 2010

  Branch Manager

  ● Effectively managed the branch with a high volume of customers.● Collaborated with McKinsey & Company to establish affluent banking services, resulting in increased profitability and improved customer satisfaction.● Strategically assigned a limited number of clients to each relationship manager to ensure the highest quality of personalized service.● Implemented automated sales reports for sales personnel to track and improve their sales performance.● Led the design and implementation of a premium Visa card for high net worth clients, offering a unique and exclusive banking experience. Show less

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  Riyad Bank

  Jan 2010 - Jan 2021

  ● Managed 7 team leaders and number of employees in different branches, providing guidance and support to improve performance and achieve organizational goals.● Established the affluent banking section, creating separate sections in branches for affluent clients.● Worked closely with the IT team to develop comprehensive reports for employees.● Implemented effective Key Performance Indicators (KPIs) to evaluate employee performance.● Created a separate call center for affluent clients, providing exceptional customer service.● Introduced gifts for clients and organized several events for clients in Riyadh leveraging market insights and creativity to drive customer engagement and sales. Show less ● Managed the operations of 3 different branches within 7 years with a team of 8 to 17 employees from medium branch and promoted to manage a mega branch.● Ranked the branch among the top 3 branches in the Central region in target achieving.● Provided critical support to the sales team to achieve targets and drive revenue growth.● Delivered comprehensive training and development programs to personnel on products, sales techniques, and customer service.● Developed internal sales competition to motivate and inspire employees to perform at their best.● Maintained strong relationships with clients, effectively communicating with them to understand their needs and provide tailored financial solutions, enhancing customer satisfaction and loyalty. Show less

  • Affluent Banking Regional Manager

    Jan 2017 - Jan 2021

  • Branch Manager

    Jan 2010 - Jan 2017
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  Amana Cooperative Insurance

  Nov 2021 - now

  ● Managed a team of sales personnel, providing guidance and support to improve performance.● Achieved 85% of sales targets despite a decrease in product portfolio.● Developed and implemented effective marketing strategies, liaising with third-party marketing agencies for posts design, and managing Instagram and Twitter accounts, to enhance brand awareness and engagement among target audiences.● Led the development and execution of successful marketing campaigns and offers on special events such as National Day and Founding Day. Show less

  • Head of Sales and Marketing Officer

    Sept 2022 - now

  • Central Regional Manager

    Nov 2021 - Sept 2022