Josh Harmer

Experience

• 

  Dartington Hall

  Jan 2009 - Dec 2011

  Catering Manager

  Catering manager running White Hart Bar and Restaurant and events functions on a daily basis.

• 

  The Cott Inn

  Dec 2011 - Apr 2013

  Assistant Manager

  . Developed training plan and implemented with new staff. Implemented basic SOP across all areas of the business. Developed training criteria and overseeing of re-launch of 5 en-suite rooms. Work to develop business within local area with driving customer sales. Managed a successful upturn in the business on previous year. Achieved stock yield of 90%+

• 

  Watson Petroleum

  Jun 2012 - Sept 2013

  Sales Executive

  . As part of the sales team, contributed towards driving yearly litre and profit targets to a company record for depot. Maintained a constant standard of add-on sales each month that was in the top 3 in South-West. Helped company gain over 1000 more customers than previous year's number. Worked at County Shows to help drive sales and customer number

• 

  HIT Training Ltd

  Sept 2013 - May 2017

  . Attending careers fairs & school events to talk about apprenticeships & hospitality. Using an online training database system for training qualifications. Delivering a variety of qualifications to learners in a variety of hospitality venues (Food and Beverage, Housekeeping, Front Office, Business Admin, Cleaning and Support Services, Customer Service, Licensed Hospitality, Hospitality Supervision and Leadership, Team Leading, Hospitality Management). Coaching and developing learners alongside their company standards and benchmarks. Delivering training courses for BII, FDQ & Customer Service. Managing the areas training calendar for commercial course delivery. Mentoring and supporting new unqualified TA’s to achieve their TAQA qualification with countersigning of their work. Show less

  • Trainer Assessor/Commercial Course Tutor

    Apr 2014 - May 2017

  • Business Consultant

    Sept 2013 - Apr 2014
• 

  Philema Hospitality Management

  May 2017 - now

  Group Training and Development Manager

  • To ensure delivery of highly effective recruitment, talent attraction and retention plan• To ensure all general managers and teams are fully compliant with all training systems• Assist in identifying key areas of focus and delivery of employee engagement, succession planning, learning and performance management• To ensure all company training manuals and systems are up to date at all times• To develop high quality development solutions from induction to management training• Instigate and manage apprenticeship and intern programmes• All other duties as required Show less