Pradeep Sharma

Experience

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  Nityo Infotech

  Jan 2013 - Sept 2015

  Desktop Support Engineer

   Installation,configuration all Type software and troubleshooting of Windows XP,Window7. Password reset,User create and delete and other troubleshooting in Active Directory. Create new host name and delete in AD and move in different OU. Assembling and Troubleshooting and changing any hardware part in Desktops & Laptops. Configuring & Troubleshooting of Lotus Notes 8.5 version. Configuring & Troubleshooting of MS Outlook 2010,backups,PST, OST, NK2, archiving. Installation of SCCM Client and Managing and Troubleshooting a LAN Network, Configuring TCP/IP settings. Working on Call Generating Tools BMC Remedy 7 and VPN Troubleshooting experience. Hands on Experience in projector presentation in laptop also connect VC. Ability to handle the call thorough Remotely,Net-Meeting,Windows remote assistants,Logmein,Ammyy tools also giving the telephonic support. Exchange Mail configure and Troubleshooting in Blackberry, Nokia, Samsung,Iphone. Giving Support VIP user like CEO,VP,AVP,GM etc and maintaining SLA. Installation & updating of antivirus Maccafe, window patches/ Upgrades/ Services Packs. Working in McAfee Endpoint Encryption. Providing support to more than 800+ laptop and desktop in domain. Installation & Troubleshooting of Local,USB and Network Printer & Scanner. PC configure in Domain & Mapping of network drives. Co-ordination with Dell Technical Support related to all types of system’s Hardware problem and replacement of any parts. Wi-Fi Configuring & Troubleshooting on Laptop, MAC ,IPAD. Handling Video and Audio Conferencing with International and National locations.  Manage service requests, software installations, new computer setups, upgrades, etc. Show less

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  Wipro

  Feb 2016 - May 2016

  Desktop Support Engineer

  Provide Technical support - Window OS,Outlook,Printer local and network,OST,PST,WIFI,VC,Application installation and Troubleshooting,OS installation etc

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  NetConnectGlobal

  Jun 2016 - Oct 2018

  Desktop Support Engineer & SCCM Support

   Installation, configuration all type software/OS and troubleshooting of Window7/10. Installing & Configure Bit-Locker for Laptop Users and VPN configuration. Providing support to more than 300+ laptop and desktop in domain. Installation, configuration all types local/usb/network printer’s/Scanner. Installing & Configuration of LOTUS 8.5 & MS Outlook 2013/2016/PST,Microsoft Lync.  Installation and Troubleshooting of desktop/laptop/Tab’s/Mac book. Using VNC, Tight VNC, LANDESK Tool & Remote Desktop Connection for Remote Support. Working with IBM AS400 server like job run,deyend backup,month end backup,Monitring and TAP installation and configuration in server. Exchange mail configuration all mobile devices,data restore,contact backup etc. Wi-Fi Configuring & Troubleshooting on Laptop, MAC ,IPAD/Iphone other devices. Giving Support to VIP user like CEO,VP,AVP,GM & Ensuring user’s satisfaction. Handling Video and Audio Conferencing with International and National locations and projector presentation in laptop and Schedule WebEx meeting.  Providing appropriate roles access in JDE coordinating with JDE Role Manager. Following up with Vendor for all HW related calls/Part replacement. Carry-out mass activities/projects as and when required/Any other activities as defined by Team Leader, Working with SCCM 2012 and current branch Antivirus management and desktop/laptop related activities. Reducing repetitive calls. Working with ServiceNow & BMC Remedy tools ticketing tools. PC configure in Domain & Mapping of network drives,  Provide telephonic support to remote user’s  Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and compliance. Worked with 24*7 rotational Shifts. Show less

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  EPAM Systems

  Oct 2018 - Sept 2019

  Desktop Support Engineer L-2 & SCCM Support

   Installation, configuration all type software/OS and troubleshooting of Window7/10. Experience with user management, Active Directory & with Bit-Locker,LAPS OSD deployment. (Capturing of customized OS image, uploading drivers and deployment). USB/PXE,SCCM Patch,OS troubleshooting , application packaging & Reporting Application and package deployment & have knowledge of Sysprep. Provide remotely support to remote user’s and other location office Have knowledge of Distribution points, CAS, Primary and Secondary sites. SCCM client installation, Application deployment, SQL query. Working with Software/ Hardware inventory, Coordinate with vendor for H/w replac. Have knowledge of Server’s ,Active Directory, DHCP,DNS and other server’s Provide all technical related support, Application,Patch install from SCCM Working with ServiceNow & BMC Remedy tools ticketing tools. Have good experience on O365,MS Outlook 2016,PST,Skype for Business, Microsoft Teams, One Drive for Business ,OWA, Yammer,SCCM application packaging & Reporting Provide VIP User’s support for MDM ,apple & other devices. Installation, configuration and Troubleshooting on engineering application like – Autocad,Mathcad,SPR,Mat3d,Smart Plant Instrumentation, Navisworks ,Foundation 3D,Tekla,Aspen,HTRI,SP3D,Pvelite,Pipesim,PDMS,Stadd pro v8,Limcon, MicroStation etc Installation, configuration all types local/usb/network printer’s/Scanner. Wi-Fi Configuring,VPN, Lotus Notes configuration and Troubleshooting. Providing support to more than 450+ laptop and desktop in domain Show less