John Louise Fernando

Experience

• 

  Bank of the Philippine Islands (BPI)

  Jul 2017 - Sept 2017

  Customer Service Associate
• 

  Carron Group of Companies

  Sept 2017 - Jan 2019

  Human Resources Specialist

  *Oversee recruitment processes, including job postings, screening, and interviewing candidates.*Manage employee onboarding, orientation, and training programs.*Handle employee relations issues, providing guidance and support to staff.*Ensure compliance with labor laws and company policies.*Maintain HR records and prepare reports as needed.

• 

  IQor

  Dec 2020 - Jan 2023

  *Among the top 5% of the Company’s employees/representatives. *Helped our client bag a huge number of sales, especially in the pre-pandemic era; promoted to be part of the prominent sales team of the Company within a year.*Responds to inbound inquiries & requests from customers while hitting the average handling time required where I make more than 60 calls a day.*Stay up to date with product and service information to provide accurate information to customers; shared numerous effective sales techniques; we became a top-performing team.*Develop and maintain positive relationships with customers by providing excellent customer service and support. *Maintained a 100% QA evaluation for consecutive months and aimed for one-call resolution. Show less

  • Customer Service Representative

    Aug 2019 - Jan 2023

  • Sales Specialist

    Dec 2020 - Jan 2022
• 

  Al Shefa Polyclinic

  Sept 2023 - Sept 2024

  Purchasing Officer

  *Research and evaluate potential suppliers to identify the best value sources.*Negotiate contracts, pricing, and terms with suppliers to secure favorable deals.*Create and manage purchase orders, ensuring accuracy and compliance with company policies.*Monitor inventory levels and coordinate with internal departments to forecast purchasing needs.*Maintain accurate records of supplier performance and compliance with regulatory requirements.*Conduct regular audits and assessments to ensure the quality and reliability of suppliers.*Track orders, resolve any delivery issues, and ensure timely payment processing.*Analyze market trends and supplier performance to identify opportunities for cost savings.*Generate and present reports on procurement activities and performance metrics Show less

• 

  AMAN HOSPITAL

  Nov 2024 - now

  Patient Service Associate

  First-class greeter: Rolling out the red carpet for every patient with a warm smile.Appointment concierge: Scheduling visits with the precision of a luxury travel agent.Information guru: Answering inquiries with style, speed, and accuracy.Detail artist: Keeping patient records flawless, because luxury is in the details.Billing expert: Simplifying payments and insurance like a financial butler.Team VIP: Collaborating with healthcare professionals to deliver five-star service.Atmosphere curator: Creating a patient experience that’s as comfortable as it is elegant. Show less