Experience

• 

  Amazon

  Sept 2018 - now

  • Responsible for driving productivity, quality, and coverage metrics goals.• Experienced in handling/onboarding a team of 30+ people, created training plans, conducted multipledoubt clearing sessions, along with handling own productivity/goals.• Managed day-to-day operational reports, conducted daily huddles with the team, handled escalations,and ensured matrix goals are achieved on a weekly and monthly basis.• Executes important tasks/ad-hoc activities independently.• Analyzes data daily, identifies gaps, recommends solutions, and influences inter-function decisions.• Establishes key reporting/MIS for the functional area and provides reports to senior management/stakeholdersat the process level.• Relationship Building: Cultivated strong relationships with clients, vendors, and internal teams, fosteringtrust and collaboration.• Strategic Planning: Developed and implemented effective account management strategies to meetbusiness objectives and enhance brand value.• Effective Communication: Ensured clear and timely communication with clients and vendors, addressingconcerns promptly and maintaining transparency.• Problem Resolution: Proactively identified and resolved issues, minimizing disruptions in vendor relationshipsand ensuring client satisfaction.• Performance Analysis: Regularly assessed account performance, analyzed metrics, and implementedimprovements to optimize processes and enhance brand performance.• Cross-functional Collaboration: Collaborated with cross-functional teams to align brand goals, ensuringa cohesive and unified approach in delivering value to clients and stakeholders. Show less • Delivered impactful services, generated and implemented ideas; led training programs and managedteams.• Monthly Reviews Report of Vendor.• VENDOR RELATIONSHIP MANAGEMENT• Experienced in taking ownership to solve vendor issues.• Communication with EU vendors via on-call.• Educated Vendors on Different Tasks.• Insisted on high standards by fully automating Vendor selection Portal tool, which reduced TAT from10min/ASIN to 0 min and led to 5 HCs savings.• Showcased Bias and action and high ownership in creating logic to build PANEU Dashboard, whichassisted in displaying real-time data. This helped in TAT reduction from 45 min to 0 min.• LEADERSHIP ROLES: Built SOPs, Mentored & Trained new resources, Quality Check/Audit &Reporting, Process Improvements & Macros, Working on simplification of work.• CATALOG MANAGEMENT: Deep Dives and Analysis, Cross Team Handling, Data Analysis, DailyReport, Daily Work Allocation. Show less • Learning a new side of the E-commerce world. Applying Amazon standard principles in day-to-daylife: Deep Dive, Learn and be curious, Frugality, Invent and Simplify, Ownership, Bias for action, etc.• Achieved 10 Extra mile awards by showcasing exceptional skills, going above and beyond in meetingdaily targets and establishing new process improvement ideas.• Achieved 7 FAE (First among equals) awards, by exhibiting high ownership in resolving allocated taskswithin timelines. Raising the bar.• Achieved 8 Customer delight awards by going over and above to assist stakeholders (Brand specialists/requesters) during urgent prime deal/Q4 Deals.• Learning communication setup with Brand Specialists and Vendors.• Maintaining catalogs by performing daily assigned tasks for multiple European countries German,Spain, Italy, France, United Kingdom, Netherlands, Poland, Sweden, Belgium, and Turkey collectivelyknown as PanEU. Show less

  • Subject Matter Expert/Program Manager

    Nov 2021 - now

  • Senior Catalog Associate

    Apr 2020 - Oct 2021

  • Catalog Associate

    Sept 2018 - Mar 2020