Alex Neville

Experience

• 

  Fairways Care Ltd

  Feb 2011 - Jun 2011

  Care Assistant

  Caring for people with various forms of Dementia, ensuring social and personal well-being.

• 

  Dixons Retail

  Jul 2011 - Feb 2012

  Customer Advisor

  Customer facing role; Sold a variety of software and hardware to customers, as well as offering solutions that would enhance, simplify and be of benefit.

• 

  Experian Data Quality UK

  Apr 2012 - Feb 2014

  Support Analyst within Experian QAS. Providing product support & advice to our customer base. Responsibilites:• To deal effectively with all customer support calls & emails.• To provide professional and effective services to meet customer expectations, particularly in terms of quality and timeliness in line with departmental standards, procedures and guidelines.• To build effective relationships with customers and internal colleagues, and to carry out internal activities as part of the support team• To work together with other departments and business areas within the organisation to identify any process improvements and improve standards, efficiency and profitability. Show less Experian QAS is a leading provider of Data Quality software and services. Our range of software helps organisations worldwide to improve the quality of their data and conserve integrity over time.Experian QAS is a great British success story. Founded in 1990 Experian QAS has UK offices in London, Edinburgh and Manchester and is now a global solutions provider with widespread appeal and has over 10,000 customers worldwide, ranging from small businesses to FTSE 100 companies. Our customers include O2, Chelsea Football Club, Centrica, Royal & Sun Alliance, NHS Scotland, DVLA, Harcourt Education, the National Blood Service and Surrey Police. Show less

  • Technical Support Analyst

    Jul 2013 - Feb 2014

  • Customer Account Executive

    Sept 2012 - Jul 2013

  • Telemarketing Account Manager

    Apr 2012 - Oct 2012
• 

  Reevoo

  Mar 2014 - Oct 2018

  Brought in to help create a support team, effectively building a customer-support structure from the ground up.Responsibilities include:• Implementing fair & realistic KPI's• Managing & upgrading our CRM system so it is fit for purpose.• Liaising with a variety of clients across different verticals. Effectively managing expectations & delivering solutions to their problems.• Delivering training on our solutions, both via onsite training and via webex.• Ensuring day-to-day operation of clients, ensuring that their problems are addressed quickly & effectively. • Proactively ensuring a number of clients' ongoing happiness. Touching base at regular intervals to ensure continued happiness & continuity of service. Show less

  • Senior Data Analyst

    Feb 2018 - Oct 2018

  • Reporting & Insight Consultant

    Apr 2016 - Feb 2018

  • Technical Account Manager

    Jun 2015 - Apr 2016

  • Support Team Lead

    Mar 2014 - May 2015
• 

  Airain Ltd

  Oct 2018 - Mar 2022

  Working in the development team to build, deliver and maintain a variety of software products for internal end users. Tasked with building dashboards, self serve analytics and other reporting solutions; primarily through python, SQL, Tableau and Alteryx.

  • Software Developer

    Mar 2021 - Mar 2022

  • Data Analyst

    Oct 2018 - Mar 2021
• 

  Thought Machine

  Apr 2022 - now

  • CS Engineering Manager

    Mar 2024 - now

  • Cloud Support Engineer

    Apr 2022 - Apr 2024