Experience

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  Sitel group

  Jun 2016 - Jun 2022

  Successfully done the setup of 38 seater for whitehat Jr process in work from home environment during covid phase & was responsible for daily operation deliverables, was honored with SITEL peak award & best team leader award.Was involved in building CRM dispositions as per client requirement & started with decision tree which was useful for FCRGot appreciated from the management for smoothly running proactive LOB in work from home culture.Multiple executives got promoted under my leadership. Show less Managing & handling sales team of 20 new executives, was responsible to drive a change in complete process by teaching customization which has shown positive results & got appreciated by entire management, designed SMART action plan to drive KRAs & meeting the set goal, was holding a record of zero loss to company & CLP on agents... Was honored with best Team manager of Thomas cook Holiday Process.Achieved 3 SITEL STAR award Won best Team of the year Award of Thomas Cook India LTD Show less

  • Senior Team Lead

    May 2020 - Jun 2022

  • Team Leader

    Jun 2018 - May 2020

  • Customer Service Representative

    Jun 2016 - May 2018
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  Thomas cook india limited

  Jun 2022 - now

  Assistant manager

  started complete OB process from scratch & with my experience guided team to achieve set target consistently & was given the name of Mr consistent basis performance Couple of executive got promoted under my leadership in ThomascookWon best captain of Thomas Cook award.