Dylan Rumsey

Experience

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  GameStop

  Aug 2011 - Sept 2012

  Game Adviser

  Providing excellent customer service and technical information about video games and accessories. Organization of the store that ensures an enjoyable customer experience, meeting all sales goals and promoting customer loyalty.-Completed training through the company's "Level Up" program up to Assistant Manager Level-Consistently met or exceeded production goals-Worked in three different stores to meet staffing demand-Regularly received recognition from management and customers for exceptional customer serviceLast Store location was 3939 Dowlen Rd. but volunteered to cover shifts at all of the stores in Beaumont Show less

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  Best Buy

  Sept 2012 - Jan 2013

  Gaming Specialist

  Providing excellent customer service and staying up to date with all training and procedures required for my position. Giving detailed information about many different types of devices and assisting customers throughout the store, making sure that no customer goes unserved

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  Emission Monitoring Service, Inc.

  Jan 2013 - Apr 2013

  LDAR Emissions Technician

  Monitoring and detecting emissions leaks on process components in various process units. Understanding and following all OSHA, EMSI and ExxonMobil safety guidelines set in place while also looking out for my co-workers safety.

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  Lamar University

  Apr 2013 - Aug 2014

  Police Technology Services

  • Basic maintenance of office equipment (printers, copiers, etc.)• Maintaining campus IP cameras• Updating case logs for reference• Data entry and creating forms using Microsoft Office• Installing and updating software and hardware as needed

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  Jason's Deli

  Sept 2014 - Aug 2015

  Delivery Driver

  Preparing orders, delivering orders to customers and assisting in food preparation. Maintaining a clean driving record and practicing defensive driving while delivering food to customers

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  RSC Custom Graphics

  Sept 2015 - Aug 2018

  Buisness Manager/Graphic Design Artist

  I worked as both a Business Manager and Graphic Design artist for the company. A majority of the time I create designs for orders and customer projects using programs like Adobe Photoshop and Adobe Illustrator. I am also responsible for managing the business accounts, filing paperwork, generating customer invoices, networking and driving future business.In our first year we made a $10k profit utilizing only word of mouth and social media marketing. We completed work for numerous local businesses for customized products to be used as advertising. I also created logos and marketing material for a few start up businesses. Show less

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  Casa Ole Mexican Restaurant

  Sept 2016 - May 2018

  Shift Leader/Server

  Providing excellent customer service and making sure that all guest needs are met. Offer recommendations for menu items and upsell products.I was also manager (Shift Leader). Along with being a server I am required to know how to operate the business. Closing, opening and managing a shift along with making deposits and other back office responsibilities.I have my Food Safety Manager Training certificate, Food Handling certificate and my TABC certificate.

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  BBVA in the USA

  May 2018 - Dec 2019

  Sales and Service Advisor I

  The Sales and Service Advisor (SSA) is a hybrid Branch Associate/Financial Sales Advisor position that’s primary responsibility includes selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. They will serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production.Notable Achievements Include:-Number 1 branch in our district in Customer Service-Consistently meet or exceed production goals-Consistently positive peer reviews-Well known in the district for reliability, willing to fill in at other branches and work weekends whenever it is needed. Show less

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  O.G. & T. LLC

  Aug 2018 - Jun 2021

  IT Technician

  In my role with O.G. & T. I am responsible for anything related to technology for the business. In my time working for this company I have...-Sourced parts and built new machines-Deployed office equipment-Streamlined many processes (Cloud storage, Email, Local Backups)-Established a new website to keep up with modern client expectations-Trained the owner of the business on how to utilize all of the new systems with patience and understanding

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  Education First FCU

  Dec 2019 - Jan 2021

  Member Service Representative

  Member Service is about providing the member with an experience that fosters loyalty and gives a sense of personalized service that cannot be matched. Part of serving the members is completing requests, updating information and processing loan applications. I have been commended on my ability to communicate with the members beyond their request and identify opportunities.

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  Discovery Information Technologies

  Mar 2021 - Jun 2021

  Network Engineer

  In this temporary role, I gained the following experience-Using a ticket system to keep track of work orders.-Active Directory-Group Policy-Workstation deployment-Working on-site and remotely to complete work-Time management related to completing tickets and ensuring customer satisfaction-Troubleshooting problems with various proprietary pieces of software and communicating with vendors.In my exit interview I was given very high marks for customer service skills and thorough note taking and documentation. Show less

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  Kommercial Kitchens

  Jul 2021 - Mar 2022

  Information Technology Administrator

  I was brought on as a full time hire when my time with Discovery ended. My responsibilities are as follows.-Managing everything related to technology for the company-Managing user request tickets and responding to user requests-User training and training documentation creation.-Inventory management of on premise equipment-Google Workspace domain management.-Website/Landing Page creation using third party applications such as GoDaddy and Wix.-Experience in DNS management, as well as configuring SSO for third party applications-Server Management, including virtual machines (VMWare)-Networking and the maintenance of on premise network devices (Firewall, Switch, Ect.)-In addition to my IT responsibilities, I did data entry in my free time. It consisted of creating work orders and inventory management of retail goods.I parted ways with Kommercial Kitchens because of the opportunity with Decibel Advertising, providing a significant pay raise and an opportunity to utilize my skills more effectively. Show less

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  Decibel Advertising

  Mar 2022 - Nov 2023

  Information Technology Administrator

  Decibel Advertising LLC is a startup company marketing for Mass Torts and other types of loss for Law Firms in order to connect potential clients with organizations that can help them. I was brought in the the company while it was still in it's infancy and have worked diligently to build a foundation for growth and opportunity. My responsibilities are/have been as follows.-Managing everything related to technology for the company-Extensive work securing PII and following HIPAA compliance-Developing creative solutions through API automations and related applications-Deep understanding of MarTech, CRM Management and Lead Acquisition.-Working with Law Firms to develop custom solutions for Mass Tort and other loss campaigns.-Configuring and Maintaining advanced Call Center applications (Five9)-Managing user request tickets and responding to user requests-User training and training documentation creation.-Inventory management of on premise equipment-Consultation with Executives in regard to emerging technologies and recommending solutions based on demand.-Access to a company spend account for necessary purchases in relation to IT-Project management in relation to software development and assigning tasks. (Monday.com, Trello, ect.)-Google Workspace domain management.-Website/Landing Page creation using third party applications such as GoDaddy and Wix.-Experience in DNS management, as well as configuring SSO for third party applications.-Experience utilizing AI and creating prompts to assist with various tasks.-My pay is salary so I am available 24/7 and have regularly worked 60 to 80 hour weeks.-Experience in an Agile work environment, meeting harsh deadlines and organizing sprintsReason for leaving: Downsizing Show less

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  NetBit Digital

  Sept 2024 - now

  IT Support Specialist