Arjen Vreeken

Experience

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  AVE festival

  Jan 1987 - Jan 1993

  Technical Assistant / Tech. Fire Dept. / Fly Half / Technical Depot // Musician / Party Organisation

  Audio Visual Experimental festival - I participated as a volunteer in '87, '90 and '93 Each time during the festivalweek and the week right after the festival, which lasted some 10 days.The festival aims at giving the young audio visual media arts a platform. One could say that here artists working with media like video, film, computers, electronics (and so on) were stimulated. In an interesting fashion. It may have paved the way for what you see on your smartphone right now. Or on television, in a shop or your cinema tonight. Show less

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  Belastingdienst Centrum voor Informatie en Communicatie Technologie

  Jan 1997 - now

  Senior System Engineer

  2018 Special Assignment - Inventory of Technical Requirements of all technical entities.2013 Knowledge Base procesimprovement Incident/Problem ITIL V3 & LEAN.2006 - 2011 Tester Infrastructure (2 years) & mainframe applications.2004 - 2006 Staff Support Officer for Support & Helpdesk Division1997 - 2004 Specialist Support Engineer at Computer Centre Dutch Taxes Supporting System Engineers and Application Managers throughout the Netherlands. The scope: a wide variety of platforms, middleware, applications and networking technologies, often requiring 24/7 support. Show less

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  B/AC & B/CICT

  Nov 1997 - May 2004

  2nd Line Support Engineer

  A wide range of hardwareplatforms and peripherals, o.s. platforms, networking protocols and technologies, as well as middleware and databases was supported by a team of highly gifted engineers in a complex organisation at the moment in time. B/AC developed into B/CICT during 2000-2002.The team supported local system and application engineers throughout the Netherlands, and a backoffice of dedicated specialists formed a fallback, a source of information (or confusion) and a place to escalate incidents. Problem Control, recognizing and defining ITIL problems, and acceptance testing were among tasks. Support window 7-23 on weekdays, a Saturday shift of 8 hours and standby service for other hours were part of the job. Show less