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Harini Sundarganesan

Harini Sundarganesan

KYC Analyst

Followers of Harini Sundarganesan191 followers
location of Harini SundarganesanChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Dispute and Fraud Process Trainer| Fraud Prevention | Payment Processing | Chargeback Expert Certifications | Process Improvement | E- learning Content Creator

  • Education

    • Rv institutions

      2014 - 2015

  • Experience

    • Wipro Technologies

      Oct 2015 - May 2017
      KYC Analyst

      KYC analyst at Wipro

    • Axis Securities Limited

      Aug 2017 - Feb 2018
      Credit operation executive

    • Chargeback Gurus

      Jun 2020 - now

      Have trained nearly 250 new Joiners from the basics about chargebacks and its life-cycle – how to prevent chargeback as per the Card network Association rulesTrained entire organization on the VISA CE3.0 up to executive level.Responsible for new business commencement meetings and client onboarding process. Capture stakeholder’s requirements, client specifics, service level agreements and compliance.Expert in capturing the client manuals, standard operating procedures (SOP). Allocate client leads and responsibilities.Conducted training need assessments and constantly re-assessed the training material to improve its effectiveness Show less

      • Process Trainer

        Jun 2022 - now

      • Chargeback Analyst

        Jun 2020 - May 2022

  • Licenses & Certifications

    • VISA Compelling Evidence 3.0

      Chargeback Gurus

    • Certified Chargeback Expert

      Chargeback Gurus
      Sept 2022

    • Certified Chargeback Expert

      Chargeback Gurus
      Aug 2022

  • Honors & Awards

    • Awarded to Harini Sundarganesan
      Extra Miler Chargeback Gurus May 2022